User Experience Researcher Job at Planet Interactive in Boston

Planet Interactive's Fortune500 Insurance company is looking for a UX Researcher with experience working on digital experiences, which might include research on websites, mobile apps, and agent portals among many others for a 40/hour week contract assignment starting in April 2025!

In this role, the UX Researcher will lead exciting new research projects designed to identify the needs and behaviors of agents to build best in class experiences. You will leverage your deep expertise in user research methods (e.g., usability testing, online surveys, interviews, card sorts, etc.) and Design Thinking and Lean UX methodologies. The UX Researcher will interpret, synthesize, and communicate complex research results in a way to empower business decisions and outcomes.

UX Researcher Responsibilities:

• Plans and conducts user research activities (for example, usability testing, online surveys, and customer interviews) and translates findings into actionable customer insights that inform product development and optimization.
• Contributes to the product development process, including discovery, identifying customer needs, ideation, testing, and continuously gathering customer feedback throughout the entire product development process.
• Plans and facilitates design thinking workshops and activities including problem statement creation, alignment on goals, persona development, and journey-mapping.
• Leads objective setting discussions and creates clear research roadmaps for software product development teams.
• Contributes to the development of functional strategy and future direction.
• Recommends the right research method to employ for the hypothesis or business problem at hand in order to deliver relevant and actionable learnings (for example, usability testing, online surveys, interviews, contextual inquiry, focus groups).
• Contributes to expert reviews and heuristic evaluations to identify opportunities within the user interface to improve usability and/or accessibility according to industry standards and best practices.
• Communicates clear, concise, and objective research findings that focus on actionable insights.
• Works collaboratively, seeking constructive feedback and integrating feedback to improve research expertise.

UX Researcher Qualifications:

• Expertise in a variety of qualitative research methods, including running usability studies and lean usability tests, conducting customer research interviews, and writing expert (heuristic) reviews.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Familiarity with quantitative and qualitative research tools, such as Qualtrics and UserZoom.
• Familiarity with methodologies such as Design Thinking and Lean UX.
• Advanced written and oral communication skills. Ability to present projects and status reports to cross-functional leadership.
• Strong communication, organizational, analytical, critical thinking, and team building skills.
• Proven track record of collaborating effectively with cross-functional teams.
• Portfolio/work examples included with application.

Education:

• Bachelor’s degree + 5 years of experience.
• OR Master’s degree in Human Factors, Human-Computer Interaction, Information Design or related field with 3 years of UX Research related experience.

Location:

Boston, MA, Portsmouth, NH, Plano, TX, Seattle, WA or REMOTE

Duration:

6 Months to start (potential to extend / convert)

Pay Rate:

Up to $55/hour (DOE) W2

Benefits:

Medical, Dental, Vision, and more!

Seniority level:

Mid-Senior level

Employment type:

Contract

Job function:

Research, Marketing, and Advertising

Industries:

Insurance