Senior UX Researcher Job at US Company in San Francisco

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are looking for a senior UX researcher with a strong foundation in research principles to conduct and deliver excellent user experience (UX) research for the Business Banking and Payments segments. This role will work with product and design to understand the business needs and craft research that answers critical business questions as well as crafting measurable objectives against which UX research work will be evaluated for success.

The ideal candidate will have demonstrated excellent skills in stakeholder management, scoping, methodology selection, research, facilitation, artifact creation, and presentation skills. In addition, they will have experience executing both quantitative and qualitative research methods, analysis, and reporting be able to determine the best approach to the work based on the timeline and potential impact of the work.

Basic Qualifications

1. Bachelor’s degree, with an emphasis on UX, design research, psychology, journalism, social science or another relevant field preferred, or equivalent experience
2. Three to five years of UX design research experience

Preferred Skills/Experience

1. Familiar with a variety of research methodologies, when to apply them, and when to make tradeoffs
2. Ability to deliver impactful and clear UX research in a way that drives and directs better product/project outcomes
3. Excellent presentation, verbal and written communication skills, and ability to facilitate collaborative sessions
4. Familiar with agile project management
5. Demonstrated analytical, decision-making and problem-solving skills

Location Expectations

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

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