Mass General Brigham is hiring: Video Monitoring Technician in Cambridge

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Video Monitoring Technician

Apply remote type Onsite locations Cambridge-MA time type Part time posted on Posted 3 Days Ago job requisition id RQ4010313 Site: Spaulding Hospital-Cambridge, Inc.

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Job Summary

Primary Location: Spaulding Hospital Cambridge

Shift: Shift Differentials:

Key Responsibilities

1. Provides continuous observation and surveillance of assigned patients.
2. First line of action is to verbally redirect the patient from engaging in at risk behaviors.
3. Summons the nursing staff if the patient requires assistance by communication device or STAT Alert Alarm (if appropriate).
4. Knowledgeable and supportive of patient and institutional confidentiality and related hospital policies.
5. Demonstrates understanding and proficiency of the use of the Video Monitoring (VM) software.
6. Maintains visual observation at all times.
7. Verbally redirects patient over digital 2-way audio device that is in patient room.
8. Immediately summons the nursing staff if the patient requires assistance.
9. Demonstrates the knowledge and skill necessary to provide the appropriate care to this patient population based on the patients individualized treatment plan as delegated by the RN.
10. Participates in hand-off of pertinent information/behavior about assigned patients when arriving on unit and upon completion of shift assignment.
11. Provides patient with explanations as necessary, but does not consult or provide opinions.
12. Demonstrates behaviors in line with Service Excellence.
13. Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others.
14. Participates in a collaborative identification and reporting of patient safety issues.
15. Assures patient environment safety.
16. Seeks assistance with removal of any potential safety hazard from room and reports findings to RN.
17. Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs.

Expectations while on Duty

1. Dedicated attention to observing patients with no outside distractions (no answering of phones unless calls to monitor station, etc.).
2. Staying connected with audio by never taking off the headset.
3. Never leave monitor station unattended. If you need to step away, call for backup first.
4. No food or drink in patient care areas.
5. Keep your workplace clean and tidy.
6. No cell phone use in patient care areas.
7. Maintain required documentation.

Qualifications

Education/Degree Required: High School Diploma/ GED

Skills (Specific learned activity gained through training):

Required

1. Effective verbal, electronic and written communications skills using the English language.
2. Computer proficiency required. Microsoft office applications preferred with ability to learn new software.
3. Maintain variable work schedule to meet department needs (evenings and nights, holidays, weekends and travel).

Preferred

1. Highly developed communications and interpersonal skills, working with diverse population.
2. Work independently, be self-directed and contribute as a member of a team.
3. Anticipates challenges and develops and implements strategies for addressing them.
4. High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
5. Attention to detail.

Additional Job Details (if applicable)

Additional Job Description

Remote Type

Onsite

Work Location

1575 Cambridge Street

Scheduled Weekly Hours

32

Employee Type

Regular

Work Shift

Rotating (United States of America)

EEO Statement:

Spaulding Hospital-Cambridge, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Why work here?

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.

Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready?

About Us?

Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.

Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.

We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.

We recognize that increasing value and continuously improving quality are essential to maintaining excellence.