Design Researcher - Principal Associate Job at Capital One in McLean

Design Researcher - Principal Associate

Capital One’s Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams’ learning velocity. We do this by conducting primary research studies, assessments, and testing. Additionally, we oversee democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions.

Role Overview

As a Design Researcher at Capital One, you are responsible for collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps. You track research questions and insights within your portfolio. You maintain a close relationship to research peers across the line of business to identify opportunities to re-use learnings and collaborate on research that can serve multiple programs.

Role Expectations

• Research Expertise: Enabling focus, transparency and expectations for design research practice across cross functional portfolio and accelerates learning velocity.

• Human-Centered: Effectively navigates the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints that deliver meaningful, actionable insights.

• Business-Focused: Demonstrates proficiency with products and processes and applies relevant insights on customers, competitors and broader market trends to business challenges.

• Problem-Solving: Has a solid understanding of tech, data capabilities and emerging technologies and uses this knowledge to inform their work and help their cross-functional team.

• Collaboration: Leverages a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions.

• Communication: Presents work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights.

Basic Qualifications

• At least 4 years of experience conducting research in corporate enterprise organizations.

• At least 4 years of experience conducting quantitative and qualitative primary research, and at least 4 years of data analysis (survey data, behavioral analytics, etc.).

Preferred Qualifications

• 7+ years conducting research in large, corporate enterprises.

• Experience working with stakeholders and partner groups such as tech and product.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location:

• McLean, VA: $127,500 - $145,500
• New York, NY: $139,100 - $158,700
• Richmond, VA: $115,900 - $132,200

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.

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