Chief Radio Dispatcher - Examination (Promotional) Job at City of Cleveland in C

CIVIL SERVICE COMMISSION ANNOUNCEMENT # 2025-026 AH

Application must be made electronically through the City of Cleveland’s website:

THE ELECTRONIC APPLICATION PERIOD IS FROM 12:01 A.M. ON FRIDAY, MARCH 21, 2025 UNTIL 11:59 PM ON THURSDAY, APRIL 3, 2025. NOTE: APPLICATIONS WILL NOT BE ACCEPTED AFTER 11:59 PM ON THURSDAY, APRIL 3, 2025.

SALARY: The prevailing salary for this position as established by Ordinance of the Council of the City of Cleveland is $56,629.65 - $67,446.85 per year.

EXPERIENCE EVALUATION: An experience evaluation consists of a quantitative evaluation of an Applicant’s academic training and experience pertinent to the classification for which an examination is taken, based on the statement of experience as recorded on the candidate’s application and on academic training based on required credentials.

Under supervision, supervises the activities performed by Division of Police, Bureau of Communications civilian staff on a given shift. Ensures that 9-1-1 and other division emergency and non-emergency telephone lines are answered in a timely manner. Schedules daily work assignments, maintains employee time cards. Coordinates employee time-off requests to ensure adequate staffing levels. Conducts daily random monitoring of employees, yearly employee performance evaluations, and quarterly sick use evaluations. Makes recommendations to bureau Commander regarding potential sick abuse. Offers employees guidance and direction related to citizens’ calls for assistance. Assists employee in determining proper priority code for a police call for service, as needed. Closely monitors and evaluates the development of new employees, offering advice and coaching when needed and identifying areas where additional training is needed. Makes appropriate notifications regarding newsworthy incidents. Notifies specialized police units to respond to the scene of an incident. Coordinates police communication for special events and emergencies. Responds to requests for information from the media and other Division personnel. Handles calls from citizens related to complaints of Division misconduct. Investigates complaints against subordinates, compiles evidence, and makes recommendations on these complaints to the bureau Commander. Provides documentation reports to the bureau Commander. Offers recommendations on bureau policy and operation. Maintains personnel records, various lists, logs and other documentation. Troubleshoots equipment malfunctions, contacts vendors for repairs as needed. Participates in community public safety meetings and provides tours of the bureau to citizens and other groups. When required, performs the duties of “officer in charge” (OIC), during their tour of duty. Performs other job-related duties as required.

Minimum Qualifications: High School Diploma or GED required. Five years of full-time radio dispatch experience with the City of Cleveland required. Must possess LEADS certification. (If promotional exam is given, must have regular status as a Police Radio Dispatcher). Must successfully complete and earn certification in the Association of Public Safety Communications Officials (APCO) Public Safety Telecommunicator 1 course within three months of promotion.

NOTE: Minimum qualifications must be met as of the last day of the filing period unless otherwise stated.

4.40-C SENIORITY CREDIT

Applicants obtaining passing grades in promotional examinations shall have added to their passing grades, credit for seniority. Such credit shall be for all service rendered, pursuant to Regular appointment in all classifications which are lower in rank and which are considered in the direct line of promotion. The amount of such credit shall be obtained by allowing an amount for each month of an applicant’s prior regular service in accordance with the following schedule: one percent of the total grade obtainable for each of the first four years of prior service and six-tenths percent of such total grade for each year of the next ten years of prior service. When such prior service has been interrupted by service in the Armed Forces of the United States, seniority credit shall be granted for the time so served. No additional credit for military service shall be allowed in promotional examinations; time lost for leaves of absence, other than military, as a result of disciplinary action, or any other time during which an employee is off the City payroll (e.g. AWOL, layoff, suspension) shall not be credited toward seniority.

NOTE: Seniority will be computed as of April 3, 2025.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, sex, national origin/ancestry, military status, disability, age and religion.