TieTalent
Job Description
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Duties: This is a high-level design and client relations job that requires a detailed understanding of interior decorating for housing going on sale, and also knowledge of how to de-escalate client frustrations with unmatched expectations. This position will involve some administrative work to coordinate the company with the requirements of the customer using calendars and customer management tools.
Skills Needed:
- Customer service and de-escalation
- Understanding nuances of email/text communication with customers
- Knowledge of interior design
- Knowledge of the home selling process
Tasks:
Lead Design Curator
- Creating the Realestaged Design Template that all stylists would follow in the company. This Template is the only source that the Realestaged team can order furniture from.
- Making changes to current stagings and re-stagings for properties that are not meeting customer standards.
- Evaluating staged properties and instructing the team on correcting mistakes via photos and video.
- Creating vision boards and design plans for customers.
- Coordinating with stylists for customer expectations and making sure all notes are in the calendar/CRM.
- Plan complicated stagings for Partial Stagings or LUX (high end) stagings.
Social Media Scheduling
- Make sure Realestaged videos are uploaded to social media sites and scheduled for release.
- Coordinate videographers for filming and video uploads.
- Schedule Realestaged guests for film shoots.
- Monitor and change calendar for senior leadership. Ensure leadership calendars are updated.
Design Quality Control
- Review photos and videos of all jobs before and after the staging to make sure they meet Realestaged standards.
- Handle escalations from customers who are dissatisfied with our stagings.
Realestaged Admin Tasks
- Send emails, texts and make calls to customers to update them on progress of the stagings.
- Handle customer objections or questions regarding advice for home stagings.