AgPro in is hiring: Service Writer in Tallahassee

Service Writer (Creative Design)

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.

Job Duties:

1. Fields internal and external customer inquiries to the Service Department.
2. Opens work orders as directed by the Service Manager/Shop Foreman and maintains control throughout the jobs until they are closed and invoiced.
3. Checks in customers and assesses equipment at drop off.
4. Arranges pickup/delivery/field work for equipment as needed.
5. Verifies and sells repair estimates created by technicians.
6. Maintains customer contact throughout the repair process and manages customer expectations.
7. Finalizes invoices, contacts customers, and collects payment.
8. Updates customer profiles using equipment, hours, or other information from the customer work orders.
9. Maintains Service Department filing and records.
10. Maintains accessories and supplies and prepares replacement orders.
11. Processes warranty and/or product improvement claims including the computation of charges, submission, and follow-up.
12. And other duties as assigned.

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision, and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug-Free Workplace and Equal Opportunity Employer. All positions require pre-employment screening. Must be authorized to work in the United States.

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