APN Consulting is hiring: Content Analyst in Piscataway
APN Consulting, Piscataway, NJ, United States, 08854
PN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Job Title: Conference Operations Associate
Location: Fully onsite at the Piscataway, NJ office
Duration: 6 Months
Description:
Job Summary:
This role is responsible for performing and managing operations duties in support of CLIENT Conferences, Events & Experiences Conference Operations (CO) team. This includes, but is not limited to processing of CLIENT conference publications requests, content submissions and customer service communications in support of conference activities and processes.
This position will also provide complete and accurate information to internal and external customers in a timely and efficient manner as well as route exceptions when warranted and may also be assigned special projects as needed.
The incumbent in this position will interact with conference organizers, Client Organizational Unit leadership, including both staff and volunteers, and other interested parties to ensure adherence Client policies and various conference operations and publications standards. The role has no direct reports. This position must be able to work independently in a deadline-oriented environment, and has the authority to recommend changes in department procedures/processes and in Client procedures/processes.
Key Responsibilities:
Publication Processing:
- Main point of contact for assigned publications, including reporting, issue resolution, some responsibility for time published.
- ccept and review of submitted forms, and cataloging information, and receipt of conference content after the conference including posting research.
- Educates and assists conference organizers and others with electronic publishing requirements and content submission.
- Receipt of conference content, review of submitted items with respect to applicable laws, policies, and internal controls, and conducts quality checks of content submitted.
- Provides accurate and timely responses - both in written and oral communications, and routes requests and projects to the appropriate subject matter expert for follow up and execution.
- Provides recommendations to revise existing processes and technology needs that will improve Client's conference operations, and assist fellow team members to establish a consistent level of quality, accuracy and compliance to departmental standards.
- Primary point of contact for management of communication database
- Data audits
- Supports CEE team activities, projects and initiatives - including gathering data and performing research in support of specific conference inquiries or on focused on the conference customer experience.
- Portfolio-level awareness, understanding and support, based on assignment.
Education:
- Bachelor's degree or equivalent experience Pref
- Less than 2 years relevant business experience Req
- Conference and event planning experience Pref
- Demonstrates strong organization, multi-tasking skills.
- Proficiency in MS Office applications (Word, Excel, etc), Smartsheet, Oracle and Google applications
- Interpersonal skills needed to interact directly with volunteers and vendors
- Detail oriented, independent-yet-team-oriented, self-starting, proactive demeanor.
- bility to produce well organized and visually compelling presentations
- This position requires heavy interaction with volunteers and internal staff. Must have the ability to communicate and interact positively and effectively with staff.
- Must have excellent command of the English language.
- Must be able to communicate clearly with customers.
- Superior communication (written and verbal), attention to detail, time management and human relation skills are essential for meeting the objectives of this job.
- Must be able to work effectively with vendors and all levels of Client volunteers and staff.
- Must be able to determine the best and most appropriate source for information when responding to incoming inquiries.
- Must be able to handle large volumes of incoming correspondence and documentation.
- Must be able to handle several distinct tasks, both serially and in parallel.
- Must be able to seek guidance of supervisor and coworkers.
- Must be able to work on multiple activities simultaneously in a deadline-driven environment
- Must be technologically savvy, and be willing to seek out technology solutions to business challenges
- Positive attitude and a supportive, team-based approach towards the attainment of departmental goals
- Exceptional cultural awareness, judgment, and tact; routine interaction with various levels of employee and an international constituency of society/council/region officers, volunteers, and partner associations/institutions.