University Library Technician Access Services
Winston-Salem State University, NC, United States
University Library Technician Access Services
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.
If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
Failure to complete the application completely may result in you not being considered for the vacant position.
Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.
If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Position Overview
The University Library technician provides library services in response to the information needs of users at the library service points, primarily the Access Services Circulation desk; is committed to the library’s role in supporting the academic and research needs of students and faculty; possesses high energy, enthusiasm, and a strong commitment to providing superior quality customer services to all.
Develops and maintains strong relationships with clients (those for whom formal professional services are rendered) or patrons (students, faculty, staff, scholars, researchers and the general population) by listening to the client/patron and understanding and responding to identified needs. Collects information, investigates and directs client/patron to a source for help or information.
Knowledge of program procedures, methods, practices and their application to specific situations. This knowledge is usually acquired on the job or through progression in the same or similar career path and/or possession of a designated level of technical skill or knowledge in a specific technical area(s) and to stay current with developments and trends in areas of expertise. May be acquired through academic, apprenticeship or on-the-job training or a combination of these.
Utilizes appropriate data collection policy and procedures, filing systems, data management systems, and programs. Compiles, assimilates, organizes, and stores printed and electronic information. Reviews, compiles and may analyze information to prepare reports.
Instructs and trains employees, students, faculty and/or other clients/patrons by providing information, including appropriate procedures, practice and/or the operation of equipment.
Presents information to individuals or groups; delivers presentations suited to the characteristics and needs of the audience. Conveys information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information and the message. Listens and responds appropriately to others.
Develops plans to accomplish work operations and objectives. Schedules and assigns work to use resources efficiently. Observes and assesses work, provides feedback, administers and ensures compliance with human resources policies and procedures.
Position Information
Position Number: 115111
Working Position Title: University Library Technician Access Services
Building and Room No.: C. G. O’Kelly Library Room #115
Work Hours: Monday thru Friday 8:00 am - 5:00 pm
Hours per week: 40
Appointment Type: Permanent Full-Time
Salary: $33,540.00 - $37,013.00
Key Responsibilities and Related Competencies
- Client/Customer Service: Develops and maintains strong relationships with clients (those for whom formal professional services are rendered) or patrons (students, faculty, staff, scholars, researchers and the general population) by listening to the client/patron and understanding and responding to identified needs.
- Knowledge - Program: Knowledge of program procedures, methods, practices and their application to specific situations acquired through on-the-job or academic training.
- Data Collection: Utilizes appropriate data collection policy and procedures, filing systems, data management systems, and programs.
- Instruction: Instructs and trains employees, students, faculty and/or other clients/patrons.
- Communication: Presents information to individuals or groups, conveying information clearly and concisely.
- Planning and Organizing Work: Develops plans to accomplish work operations and objectives.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
- Resume
- Cover Letter
- References List
- Certificate of Release or Discharge from Active Duty (DD-214)
- Unofficial Transcript