The Opportunity : IST is looking for a friendly, service-oriented, experienced, customer-focused Mailroom Site Manager to work full time Monday - Friday 8am - 5pm. The candidate must have experience managing staff / people, experience in shipping and receiving processes, and oversee a team that handles all incoming mail, FedEx, UPS packages at our corporate office and delivery around the campus. We offer professional training, skill enhancement and opportunities to advance toward supervisor, assistant manager and site manager positions.
Location: Research Triangle Park, NC
WEEKLY HOURS: Monday - Friday: 8:00am - 5:00pm - NO WEEKENDS AND PAID HOLIDAYS - 2 WEEKS PAID VACATION
Full Benefit Package: Medical, Dental, Vision, Life Insurance, 401K, Paid Time Off, 7 paid holidays, Free Parking
MUST HAVE VALID DRIVER'S LICENSE
Compensation: $24.00 - $24.00/hr with annual bonus and raise
Daily Responsibilities for Site Manager:
- Manage a team of 3 staff
- Approve staff time, schedule staff shifts, write corrective actions, present annual reviews to employees, discuss raises, hire new employees, and train
- Oversee staff sorting and distribution of internal mail to ensure it is accurately processed
- Experience printing out shipping labels / processing of overnight and accountable packages
- Maintain employee database with location, name, and status
- Maintain file, storage, and retrieval of mail/package logs and signatures
- Maintain effective written and oral communications with clients and employees
- Generate reports in Excel
- Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work
- Accurately prepare and distribute management reports to the client in a timely and consistent manner
- Write and maintain all SOPs - standard operating procedures
- Develop new procedures to improve the operation of the sites and to lower operating costs
- Manage, train, and coach employees and develop a work environment that promotes high motivation and customer satisfaction
Ideal Site Manager candidates will have:
- Experience managing staff
- Experience in mailroom shipping and receiving
- High-end customer service skills
- Reliability and dependability with excellent attendance
- Experience operating mail equipment and general office equipment
Duties include but are not limited to:
- Experience managing staff - writing annual employee reviews, corrective actions, etc.
- Experience shipping out packages via UPS, FedEx and printing labels
- Experience operating mail postage machine and printing out labels - processing USPS mail
- Experience scanning all packages as they come into the office each day and delivering them promptly
- Maintain office to ensure areas are clean and neat
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
- Create monthly reports tracking all financials - postage used, mail volumes, etc.
- Excellent email writing skills and strong communication skills
IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [emailprotected]. Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.
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