Tyto Athene, LLC
Unified Communications (UC) Specialist
Tyto Athene, LLC, Washington, District of Columbia, us, 20022
Tyto Athene is searching for a
Unified Communications (UC) Specialist
to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise- Unified Communications solution across all CONUS location. This position handles the planning, deployment, configuration, maintenance, and troubleshooting of the Microsoft Teams Phone System, ensuring seamless communication and collaboration.
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. Responsibilities
Plan and installation of Microsoft Teams Phone (MSTP) solutions. Assist with coordinating project team members and developing schedules and individual responsibilities. Assisting with risk assessments for projects. Create/update the documentation about the implementation and configuration. Setting up and managing call queues, auto attendants, and other telephony features. Configuring and managing Teams Phone for different devices, including desktop phones, mobile apps, and meeting room devices. Diagnosing and resolving issues related to Teams Phone, including call quality problems, call routing issues, and device connectivity problems. Providing technical support to end-users and IT staff on Teams Phone usage and troubleshooting. Other Duties as Assigned. Required
Strong understanding of Microsoft Teams Phone System, including Direct Routing, PSTN connectivity, and call queues. Experience resolving complex service problems, performing expert maintenance and installs, configuring and testing all types of telecommunications equipment and services. Experience troubleshooting telecommunications solutions using test instruments and monitoring and diagnostic programs. Experience preparing telecommunications equipment for installation by testing, calibrating, or modifying equipment as required. Architecture and technical support documentation skills. BS or equivalent experience with telecommunications services. At least (3) years of experience on VOIP projects. Must be able to work in cramped spaces. Must be willing to work at customer site in Washington DC. Travel:
Must be willing to travel to CONUS locations at one to two weeks a month. Clearance:
Top Secret with SCI Eligibility. Location:
Onsite daily in Washington, DC. Highlights of our benefits include:
Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology and Engineering Industries IT Services and IT Consulting
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Unified Communications (UC) Specialist
to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise- Unified Communications solution across all CONUS location. This position handles the planning, deployment, configuration, maintenance, and troubleshooting of the Microsoft Teams Phone System, ensuring seamless communication and collaboration.
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. Responsibilities
Plan and installation of Microsoft Teams Phone (MSTP) solutions. Assist with coordinating project team members and developing schedules and individual responsibilities. Assisting with risk assessments for projects. Create/update the documentation about the implementation and configuration. Setting up and managing call queues, auto attendants, and other telephony features. Configuring and managing Teams Phone for different devices, including desktop phones, mobile apps, and meeting room devices. Diagnosing and resolving issues related to Teams Phone, including call quality problems, call routing issues, and device connectivity problems. Providing technical support to end-users and IT staff on Teams Phone usage and troubleshooting. Other Duties as Assigned. Required
Strong understanding of Microsoft Teams Phone System, including Direct Routing, PSTN connectivity, and call queues. Experience resolving complex service problems, performing expert maintenance and installs, configuring and testing all types of telecommunications equipment and services. Experience troubleshooting telecommunications solutions using test instruments and monitoring and diagnostic programs. Experience preparing telecommunications equipment for installation by testing, calibrating, or modifying equipment as required. Architecture and technical support documentation skills. BS or equivalent experience with telecommunications services. At least (3) years of experience on VOIP projects. Must be able to work in cramped spaces. Must be willing to work at customer site in Washington DC. Travel:
Must be willing to travel to CONUS locations at one to two weeks a month. Clearance:
Top Secret with SCI Eligibility. Location:
Onsite daily in Washington, DC. Highlights of our benefits include:
Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology and Engineering Industries IT Services and IT Consulting
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