JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Community Manager
Salary: $90,000-125,000
Location: Chicago, IL
Hours: 8a-5p
The Community Manager’s main duty is to create and manage programming at a multi-use training, meeting, and office property to enhance the experience for tenants and visitors and to create a sense of community on the property and virtually.
JOB DUTIES
- Serve as an integrator for organizations within the facility including:
- Standing up policies
- Supporting the property management team
- Addressing gaps
- Creating the right interactions between the Director of Community Engagement, the receptionist, and property management team
- Delineating roles and responsibilities
- Supporting/developing responsibility expectations of the key onsite roles
- Recommend and support training sessions around the expectations
- Serve as the main liaison between the public and the property management team
- Serve as the point of contact for all issue escalations
- Ensure policies and procedures are in place and adhered to while customer service is emphasized
- Oversee the integration of the various personas to ensure a smooth business operation (e.g., allowing use of public spaces while special events are going on, ensuring a smooth check-in process, overseeing the safety and security of all areas)
- Coordinate regular programming
- Manage property amenity spaces
- Plan and maintain the property programming budget
- Evaluate and monitor property management services to ensure building equipment and assets are appropriately maintained
- Develop playbooks and manuals to support maintenance of building assets
- Recommend and implement technology to support facility operations, including but not limited to work order systems, asset management systems, reservation, and room booking systems.
- Manage and support the front desk administrative staff, and work with security to support overall facility operations
- Assist the property management and leasing teams in tours, welcome collateral, and events for new tenants
- Act as a building ambassador, including maintaining a welcoming presence in public spaces during high traffic times and during events
- Respond to in-person, phone, and email requests from tenants providing guidance and information to tenants in a timely manner
- Negotiate contracts with area vendors for best prices and services
- Provide detailed reporting of events, conference center bookings, social media engagement, and building app usage to the client
- Provide timely and accurate reporting to the finance department to ensure accurate billing of services to clients
- Other concierge-related requests, as needed
SKILLS AND APTITUDES
- Independent thinking and self-starter
- Ability to host and engage tenants and visitors to participate in events and programming
- Possesses foresight to organize event logistics
- Superior knowledge of local area cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
- Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
- Able to think quickly and efficiently when confronted with a client or tenant request
- Motivated self-starter who is able to work with minimal supervision
- Creative problem solver
- Great time management
- Proactive, approachable, and solution-focused
- Professional demeanor and appearance
- Strong planning and organizational skills
- Excellent interpersonal and communication skills
- Commitment to company values
- Knowledgeable on Microsoft Office, iOS functions, and digital technology
EDUCATION AND EXPERIENCE
- Bachelor’s Degree or equivalent work experience
- At least three years’ experience in marketing and event planning, including VIP guest service
- Previous concierge or VIP retail experience highly preferred
Estimated total compensation for this position: 90,000.00 – 125,000.00 USD per year
The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity, and alignment with market data.
Location: On-site – Chicago, IL
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays