911/311 Communications Specialist
City of University Park - University Park, Texas, United States,Work at City of University Park
Overview
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Overview
Job Duties:
Dispatches and assigns police, fire, and emergency medical services to both emergencies and non-emergencies.Answers 911/311 service lines and provides accurate information and/or processes requests for service.Gives pre-arrival medical and CPR instructions over the telephone.Answers incoming calls for the department during non-regular working hours.Enters data into the computer in order to verify information for emergency personnel.Processes bond paperwork and monies for persons who have been arrested.Calls other individuals and agencies to request information and confirm warrants to other departments.Enters stolen items into the NCIC computer.Monitors in-house and outside alarms and electronic tracking systems and maintains office equipment in proper working order.Dispatches after-hours emergency crews for water, streets, parks, and traffic.Ability to read manuals and updates regarding general operational procedures.Minimum Requirements:
High school diploma or equivalent.Three (3) years of experience working as a dispatcher preferred.TCOLE Telecommunications Officer Certification required.Typing speed of 30 words per minute or more.Must be able to work a flexible work schedule including rotating shifts, nights, weekends, and holidays.Must exhibit a strong multitasking skillset and have experience and be comfortable working autonomously.Physical Requirements:
Ability to sit at a desk or move about in the dispatching area. Employee is frequently required to sit, talk, and hear. The employee is occasionally required to stand, walk, use hands to find, handle or feel objects, tools or controls; reach with hands and arms, climb or balance; stoop, kneel, crouch or crawl.
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