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Emergency Communications Officer (ECO) at Bonner County in Sandpoint, Idaho, United States Job Description Must be able to answer multiple telephone lines, to communicate effectively with persons requesting emergency and non-emergency assistance, to clearly relay information for dispatch or transfer calls appropriately. Ability to take appropriate action given either a routine or an emergency situation; Remains calm under all circumstances. Maintains conversation with caller to obtain/verify pertinent information, to administer pre-arrival instructions and to provide comfort until assistance arrives, re-establishes calls on 911 hang-ups. Maintains status of police, fire, EMS, and other responding units at all times to ensure safety of personnel involved, including those working accidents, fires, and hazardous incidents, as well as those on breaks. Processes and confirms warrants, protection orders, no contact orders, missing person records, and stolen article and vehicle records. Must have aptitude to deal well in highly stressful situations. Performs administrative support tasks as required. Must be able to work shift work. Bonner County 911 Center operates 24/7, holidays, weekends. Other Information: Applicant is expected to maintain a positive, helpful, constructive attitude and work relationship with their supervisor, peers, all county staff, customers, elected officials and the community. Applicant must be able to solve practical problems that require reasoning and be able to deal with a variety of concrete variables in situations where only limited standardization exists; to interpret, identify, access, or diagnose a variety of instructions or information furnished in written, oral, diagram, or schedule form and plan approaches that respond to problems or challenges; to adapt or modify existing systems, procedures, or methods to new situations; to find alternative solutions by weighing alternatives and developing action plans; to multi-task duties. There are no supervisory responsibilities with this position. To view full details and how to apply, please login or create a Job Seeker account