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911 Communications Director
Government Jobs - Nashville, North Carolina, United States, 27856
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Overview
Job Posting: 911 Communications Director
Directs, plans, and leads all operations and strategic initiatives of the County's Emergency Communications Center, ensuring effective delivery of 911 services for law enforcement, fire, emergency medical services, and related public safety agencies. The 911 Communications Director serves as the senior executive responsible for the leadership, coordination, and advancement of emergency communications throughout the County. This position provides vision and oversight for personnel management, operational performance, technology infrastructure, policy development, and interagency collaboration. The Director ensures compliance with federal and state regulations, manages a complex technical environment, and fosters community awareness of emergency services. Work is performed under the general direction of the County Manager's Office and evaluated through outcomes, efficiency of service delivery, and stakeholder feedback. Leadership and Administration Provides strategic leadership for the 911 Communications Division, including planning, policy development, operational oversight, and performance evaluation. Oversees all personnel activities including recruitment, selection, training, supervision, performance management, and professional development of communications staff. Develops and manages annual operational and capital improvement budgets; ensures fiscal responsibility and alignment with departmental and county goals. Establishes and enforces departmental policies and procedures consistent with best practices, county policy, and legal mandates. Strategic Planning and Technology Management Leads the strategic planning and modernization of 911 systems, including CAD, radio, logging, mapping, and telecommunications equipment. Directs the acquisition, deployment, and maintenance of communications infrastructure; ensures operational reliability, cybersecurity, and redundancy. Develops short- and long-range plans for system upgrades, technology enhancements, and service delivery improvements. Operational Oversight Ensures efficient call-taking and dispatch services for emergency responders across the County. Oversees quality assurance programs, audits, and continuous improvement initiatives. Coordinates operational changes and protocols with county, municipal, and volunteer public safety agencies. Regulatory Compliance and Public Engagement Ensures compliance with FCC regulations, State 911 Board standards, and NC DCI/DOJ policies. Maintains radio licensing and documentation in accordance with federal guidelines. Represents the County at local, regional, and state meetings related to emergency communications. Develops and delivers community education initiatives on the appropriate use of 911. Emergency Management and Special Projects Participates in County emergency planning, continuity of operations, and incident response efforts. Provides leadership during large-scale incidents, system outages, and weather events requiring communications coordination. Remains on call 24/7 for critical issues, system failures, or major public safety events. Knowledges, Skills and Abilities Expert knowledge of public safety communications systems, including CAD, radio, GIS mapping, and 911 technologies. In-depth understanding of NC DCI, FCC, and EMD regulations and procedures. Strong leadership and supervisory skills, with demonstrated experience building high-performance teams. Advanced skills in project management, data analysis, and organizational planning. Strong written and verbal communication abilities, with experience preparing reports, policies, and public presentations. Familiarity with local government budgeting, procurement, and personnel procedures. Ability to manage complex technical systems and work collaboratively with IT, vendors, and public safety agencies. Ability to remain calm and exercise sound judgment in high-pressure, emergency situations. Desirable Education and Experience Bachelor's degree in emergency management, public administration, communications technology, or a related field, and extensive experience in emergency communications systems management, including supervisory or managerial experience in a 911 environment; or an equivalent combination of education and experience. Special Requirements Must possess or obtain required certifications (e.g., NC DCI, EMD, etc.) within specified timeframes. Valid North Carolina driver's license. Ability to remain on-call for emergency situations.
Directs, plans, and leads all operations and strategic initiatives of the County's Emergency Communications Center, ensuring effective delivery of 911 services for law enforcement, fire, emergency medical services, and related public safety agencies. The 911 Communications Director serves as the senior executive responsible for the leadership, coordination, and advancement of emergency communications throughout the County. This position provides vision and oversight for personnel management, operational performance, technology infrastructure, policy development, and interagency collaboration. The Director ensures compliance with federal and state regulations, manages a complex technical environment, and fosters community awareness of emergency services. Work is performed under the general direction of the County Manager's Office and evaluated through outcomes, efficiency of service delivery, and stakeholder feedback. Leadership and Administration Provides strategic leadership for the 911 Communications Division, including planning, policy development, operational oversight, and performance evaluation. Oversees all personnel activities including recruitment, selection, training, supervision, performance management, and professional development of communications staff. Develops and manages annual operational and capital improvement budgets; ensures fiscal responsibility and alignment with departmental and county goals. Establishes and enforces departmental policies and procedures consistent with best practices, county policy, and legal mandates. Strategic Planning and Technology Management Leads the strategic planning and modernization of 911 systems, including CAD, radio, logging, mapping, and telecommunications equipment. Directs the acquisition, deployment, and maintenance of communications infrastructure; ensures operational reliability, cybersecurity, and redundancy. Develops short- and long-range plans for system upgrades, technology enhancements, and service delivery improvements. Operational Oversight Ensures efficient call-taking and dispatch services for emergency responders across the County. Oversees quality assurance programs, audits, and continuous improvement initiatives. Coordinates operational changes and protocols with county, municipal, and volunteer public safety agencies. Regulatory Compliance and Public Engagement Ensures compliance with FCC regulations, State 911 Board standards, and NC DCI/DOJ policies. Maintains radio licensing and documentation in accordance with federal guidelines. Represents the County at local, regional, and state meetings related to emergency communications. Develops and delivers community education initiatives on the appropriate use of 911. Emergency Management and Special Projects Participates in County emergency planning, continuity of operations, and incident response efforts. Provides leadership during large-scale incidents, system outages, and weather events requiring communications coordination. Remains on call 24/7 for critical issues, system failures, or major public safety events. Knowledges, Skills and Abilities Expert knowledge of public safety communications systems, including CAD, radio, GIS mapping, and 911 technologies. In-depth understanding of NC DCI, FCC, and EMD regulations and procedures. Strong leadership and supervisory skills, with demonstrated experience building high-performance teams. Advanced skills in project management, data analysis, and organizational planning. Strong written and verbal communication abilities, with experience preparing reports, policies, and public presentations. Familiarity with local government budgeting, procurement, and personnel procedures. Ability to manage complex technical systems and work collaboratively with IT, vendors, and public safety agencies. Ability to remain calm and exercise sound judgment in high-pressure, emergency situations. Desirable Education and Experience Bachelor's degree in emergency management, public administration, communications technology, or a related field, and extensive experience in emergency communications systems management, including supervisory or managerial experience in a 911 environment; or an equivalent combination of education and experience. Special Requirements Must possess or obtain required certifications (e.g., NC DCI, EMD, etc.) within specified timeframes. Valid North Carolina driver's license. Ability to remain on-call for emergency situations.