Account Manager-Innovative Marketing Team
ALPS ALPINE - Santa Clara, CA
Work at ALPS ALPINE
Overview
- View job
Overview
Job Description
- Responsible for ensuring high-level customer satisfaction using CRM techniques and supporting customer scorecard
- Quote new business and Design Change Request (DCR) and coordinate fulfillment of customer requirements with Engineering
- Prepare presentation materials for the customer (RFI's) Request for Information and (RFP's) Request for Proposal.
- Answer Request for Quotes (RFQ's) and determine pricing and lead time for each individual order.
- Review and prepare and achieve budget
- Contract validation against quoted terms and ensuring established customer contracts and NDAs are in place
- Manage and support existing customers by meeting all customer quoting requests, completing part pricing evaluations, preparing tooling pricing evaluations, and supporting meetings involving engineering changes and open items
- Manage pre-production orders from the customer and order parts from the manufacturing facility to meet customer requirements.
- Support & participate in Product Planning Meeting (PPM) & Product Design Team (PDT) weekly meetings led by the Project Lead. Lead any discussions related to costs, prototype orders, and preproduction orders.
- Provide Sales and Account Management support in the reoccurring operation meetings
- Conduct research for new business opportunities
- Responsible customer collection activities
- For non-automotive customers, provide on-site program management services for customers, serving as the primary communication channel and handling all aspects of program management to ensure internal departments and monitoring each task until completion
- Provide support toward the certification and ensure compliance to customer required quality management systems (TISA, TS16949, IATF, etc.)
- Positions that fall under the functions of Product Development, Legal, HR, IT, and Executive Management are required to exercise a higher level of confidentiality and discretion in handling information the positions have access to.
Position Qualifications
- Bachelor's degree in business or engineering or equivalent experience required.
- Applicable sales application engineering and program management experience required
- The ideal candidate has 5 years of professional experience.
- Must have strong multitasking, project management, organization, and both written and verbal communication skills.
- Strong work ethic with good time management.
- Proficient in Microsoft Office programs (Excel, PowerPoint, Word).
- Self-motivated team player who demonstrates initiative and flexibility.
- Must have the flexibility to support meetings beyond standard working hours.
- Must have a valid U.S. driver's license.