Community Manager Job at Compunnel Inc. in Saint Petersburg
Compunnel Inc. - Saint Petersburg, FL, United States, 33739
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Senior Recruiter @ Compunnel Inc. | Information Technology | Digital Marketing |
Job Description:
- Community Management Execution: Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Pinterest, YouTube). Follow Brand and Care provided social FAQ documents for launches and key social moments. Compose custom responses that clearly address the issue in a way that is understandable by the consumer.
- Community Building & Activations: Contribute to the development of strategies and activations to foster authentic relationships within online communities. Assist in identifying opportunities for cross-promotional activities with other brands and creators. Execute community engagement activities and monitor online conversations.
- Influence Share Growth Support: Support SC A&I market share growth by identifying active community members and recommending potential candidates for advocacy and influencer programs. Track community engagement and sentiment to identify opportunities for growth. Recognizes and recommends new ways to influence consumers in their purchase decision.
- Customer Care Support: Alert critical customer complaints to internal Care and Brand teams and assist with problem solving.
- Trend Analysis & Strategic Alignment: Stay informed about industry and cultural trends and share relevant insights with the team. Live in the social ecosystem, stay on top of emerging trends in the landscape. Attend brand and care trainings, work sessions and meetings to stay up to date with social strategies and best practices.
- Performance Analysis & Reporting: Assist in analyzing and reporting on social channel and campaign performance. Contribute to data-driven optimizations and learnings by collecting and analyzing data. Provide social content and engagement recommendations based on consumer feedback and trends.
- Best Practices & Toolkit Contribution: Contribute to the development of playbooks and toolkits based on best practices to enhance reach and engagement across brands' social channels. Share best practices and learnings with the team.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Contract
Job function
Job function
MarketingIndustries
Personal Care Product Manufacturing
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