ZoomInfo Technologies LLC
Principal UX Architect, AI & Design Systems Leader
ZoomInfo Technologies LLC - Watertown, Massachusetts, us, 02472
Work at ZoomInfo Technologies LLC
Overview
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Overview
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
About the Role
As a User Experience Architect at ZoomInfo, you will lead our design organization's transformation toward AI readiness, driving strategic integration of AI-powered tools and methodologies across our overall product & design workflow. You'll champion a vision for how AI can enhance our designers' creativity, productivity, and impact while establishing best practices that maintain our commitment to design excellence and user experience quality that delivers measurable business impact. This is a hands-on role, where your work will be crucial in implementing our key AI transformation areas, and creating a design system that supports adaptive, intelligent, and inclusive product experiences. What You'll Do: AI Strategy & Implementation
Develop and execute a comprehensive roadmap for AI integration within our design practice, identifying key opportunities for productivity gains, quality improvements, and innovative approaches Evaluate, pilot, and implement AI-driven design tools that amplify team capabilities while maintaining creative autonomy and design quality Create frameworks for using AI in different design phases (research synthesis, ideation, prototyping, testing) with clear guidelines on human oversight and quality control Drive adoption of AI tools by demonstrating tangible benefits, facilitating learning opportunities, and celebrating successful implementations Implement metrics to measure the impact of AI adoption on productivity, quality, and team satisfaction Design System Evolution for AI-Native Experiences Lead the evolution of our design system to support AI-enabled and AI-native product experiences Develop standards for adaptive UI components and data-driven design elements that can personalize or adjust based on user behavior and context Create a comprehensive library of AI interaction patterns (chat interfaces, confidence indicators, voice inputs, etc.) that ensure consistency across our product Establish guidelines for maintaining consistency, brand integrity, and accessibility when implementing AI-generated design elements Partner with Design Systems and Research teams to identify end-to-end journey gaps and prioritize improvements with business impact Implement a system for gathering usage metrics and data-driven refinement of design components Design-to-Development Pipeline Transformation Reimagine design workflows to incorporate AI at key points, eliminating administrative overhead and accelerating delivery cycles Develop frameworks for AI-assisted prototyping, content generation, and testing that dramatically reduce time-to-market Create systems for AI-enhanced handoffs between product, design, and engineering teams Establish clear protocols for using AI in different contexts, including ethical guidelines and quality control processes Explore and implement tools for direct translation of design concepts to code, reducing friction in the implementation process Team Enablement & Skill Development Design and deliver training programs that build AI literacy and competency across the design organization Facilitate experimental learning sessions where designers can safely explore new AI technologies and methods Create frameworks for designers to collaborate effectively with AI tools as "design assistants" that enhance (not replace) human creativity Assess individual and team skill gaps, developing personalized learning pathways to build AI capabilities Champion a cultural shift toward AI as a collaborative partner in the design process Ethical AI & User Autonomy Develop design principles for agentic interfaces that balance AI agency with user control Create standards for AI transparency that help users understand system "thinking" and build trust Establish guidelines for responsible AI use that respects customer privacy and trust Implement frameworks for AI-enhanced accessibility features that make our products more inclusive Develop risk assessment methodologies for potential AI implementation challenges Cross-Functional Collaboration Collaborate with product management, engineering, and marketing to ensure an aligned understanding of AI capabilities and limitations Partner with engineering to implement AI features that deliver exceptional user experiences Educate stakeholders on the evolving role of design in an AI-augmented product development process Champion ethical AI use and transparent design practices across the organization Bridge technical knowledge gaps between teams to enable more efficient product development workflows What You Bring: Required 10+ years of product design experience, with at least 3+ years in a senior or leadership role Strong portfolio demonstrating exceptional design craft, strategic thinking, and change management skills Practical experience using AI-driven tools in your everyday work (generative design, AI-assisted prototyping, etc.) Demonstrated ability to navigate technological changes and lead teams through transformation Experience evolving design systems to accommodate new interaction patterns or technologies Deep understanding of UX fundamentals and ability to apply them in emerging AI contexts Excellent communication skills, with ability to translate complex AI concepts for diverse audiences Experience with establishing and tracking success metrics for design initiatives Preferred Experience implementing novel AI interaction patterns for user experiences Experience with AI-assisted prototyping, design automation, or generative design Understanding of AI/ML fundamentals as they apply to design processes Experience in leading design transformation initiatives or change management Knowledge of data-driven design systems and adaptive interfaces Experience with natural language interfaces, conversational UIs, or voice interactions Background in accessible design and using technology to enhance accessibility Your Mindset Outcome oriented : Do stuff, don't just talk about doing stuff Strategic vision : Ability to see beyond current AI hype to identify truly transformative opportunities Experimental approach : Comfortable with failure as part of the learning process while maintaining reliable deliverables Ethical perspective : Strong commitment to responsible AI use that respects customer trust and privacy Collaborative leadership : Skills to unite teams around a shared vision for AI-enhanced design Business acumen : Understand how to tie design's impact to the bottom line and show how design is a differentiator for our business (GTM Intelligence) Success Measures
In your first 90 days, you'll establish a successful program around our design team's AI readiness and launch initial pilot projects including design system updates with measurable outcomes. By six months, you'll have implemented AI-driven efficiencies in key design workflows, established the core set of AI experience patterns, and developed a comprehensive enablement program that >50% of the team has adopted. In one year, you'll have transformed how our design team operates, with measurable improvements in driving product market fit (productivity and quality).
#LI-
#LI-Hybrid
Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.
$189,200-$260,150 USD
About us:
ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams - all in one platform.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
About the Role
As a User Experience Architect at ZoomInfo, you will lead our design organization's transformation toward AI readiness, driving strategic integration of AI-powered tools and methodologies across our overall product & design workflow. You'll champion a vision for how AI can enhance our designers' creativity, productivity, and impact while establishing best practices that maintain our commitment to design excellence and user experience quality that delivers measurable business impact. This is a hands-on role, where your work will be crucial in implementing our key AI transformation areas, and creating a design system that supports adaptive, intelligent, and inclusive product experiences. What You'll Do: AI Strategy & Implementation
Develop and execute a comprehensive roadmap for AI integration within our design practice, identifying key opportunities for productivity gains, quality improvements, and innovative approaches Evaluate, pilot, and implement AI-driven design tools that amplify team capabilities while maintaining creative autonomy and design quality Create frameworks for using AI in different design phases (research synthesis, ideation, prototyping, testing) with clear guidelines on human oversight and quality control Drive adoption of AI tools by demonstrating tangible benefits, facilitating learning opportunities, and celebrating successful implementations Implement metrics to measure the impact of AI adoption on productivity, quality, and team satisfaction Design System Evolution for AI-Native Experiences Lead the evolution of our design system to support AI-enabled and AI-native product experiences Develop standards for adaptive UI components and data-driven design elements that can personalize or adjust based on user behavior and context Create a comprehensive library of AI interaction patterns (chat interfaces, confidence indicators, voice inputs, etc.) that ensure consistency across our product Establish guidelines for maintaining consistency, brand integrity, and accessibility when implementing AI-generated design elements Partner with Design Systems and Research teams to identify end-to-end journey gaps and prioritize improvements with business impact Implement a system for gathering usage metrics and data-driven refinement of design components Design-to-Development Pipeline Transformation Reimagine design workflows to incorporate AI at key points, eliminating administrative overhead and accelerating delivery cycles Develop frameworks for AI-assisted prototyping, content generation, and testing that dramatically reduce time-to-market Create systems for AI-enhanced handoffs between product, design, and engineering teams Establish clear protocols for using AI in different contexts, including ethical guidelines and quality control processes Explore and implement tools for direct translation of design concepts to code, reducing friction in the implementation process Team Enablement & Skill Development Design and deliver training programs that build AI literacy and competency across the design organization Facilitate experimental learning sessions where designers can safely explore new AI technologies and methods Create frameworks for designers to collaborate effectively with AI tools as "design assistants" that enhance (not replace) human creativity Assess individual and team skill gaps, developing personalized learning pathways to build AI capabilities Champion a cultural shift toward AI as a collaborative partner in the design process Ethical AI & User Autonomy Develop design principles for agentic interfaces that balance AI agency with user control Create standards for AI transparency that help users understand system "thinking" and build trust Establish guidelines for responsible AI use that respects customer privacy and trust Implement frameworks for AI-enhanced accessibility features that make our products more inclusive Develop risk assessment methodologies for potential AI implementation challenges Cross-Functional Collaboration Collaborate with product management, engineering, and marketing to ensure an aligned understanding of AI capabilities and limitations Partner with engineering to implement AI features that deliver exceptional user experiences Educate stakeholders on the evolving role of design in an AI-augmented product development process Champion ethical AI use and transparent design practices across the organization Bridge technical knowledge gaps between teams to enable more efficient product development workflows What You Bring: Required 10+ years of product design experience, with at least 3+ years in a senior or leadership role Strong portfolio demonstrating exceptional design craft, strategic thinking, and change management skills Practical experience using AI-driven tools in your everyday work (generative design, AI-assisted prototyping, etc.) Demonstrated ability to navigate technological changes and lead teams through transformation Experience evolving design systems to accommodate new interaction patterns or technologies Deep understanding of UX fundamentals and ability to apply them in emerging AI contexts Excellent communication skills, with ability to translate complex AI concepts for diverse audiences Experience with establishing and tracking success metrics for design initiatives Preferred Experience implementing novel AI interaction patterns for user experiences Experience with AI-assisted prototyping, design automation, or generative design Understanding of AI/ML fundamentals as they apply to design processes Experience in leading design transformation initiatives or change management Knowledge of data-driven design systems and adaptive interfaces Experience with natural language interfaces, conversational UIs, or voice interactions Background in accessible design and using technology to enhance accessibility Your Mindset Outcome oriented : Do stuff, don't just talk about doing stuff Strategic vision : Ability to see beyond current AI hype to identify truly transformative opportunities Experimental approach : Comfortable with failure as part of the learning process while maintaining reliable deliverables Ethical perspective : Strong commitment to responsible AI use that respects customer trust and privacy Collaborative leadership : Skills to unite teams around a shared vision for AI-enhanced design Business acumen : Understand how to tie design's impact to the bottom line and show how design is a differentiator for our business (GTM Intelligence) Success Measures
In your first 90 days, you'll establish a successful program around our design team's AI readiness and launch initial pilot projects including design system updates with measurable outcomes. By six months, you'll have implemented AI-driven efficiencies in key design workflows, established the core set of AI experience patterns, and developed a comprehensive enablement program that >50% of the team has adopted. In one year, you'll have transformed how our design team operates, with measurable improvements in driving product market fit (productivity and quality).
#LI-
#LI-Hybrid
Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.
$189,200-$260,150 USD
About us:
ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams - all in one platform.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.