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Job Description - Epic Intermediate Analyst - Mobile and Clinical Communication Apps (25022369)

Job Description

Epic Intermediate Analyst - Mobile and Clinical Communication Apps (

Job Number:

25022369 )

Description

All the benefits and perks you need for you and your family:

- Benefits from Day One

- Paid Days Off from Day One

- Student Loan Repayment Program

- Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

The role you’ll contribute:

Join the Unified Clinical Communications team to support critical mobile technologies that keep clinicians connected at the bedside. This role focuses on Epic's mobile suite (Rover, Haiku, and Canto), Secure Chat, DAX Copilot, and integrated VoIP communication tools. We're looking for someone who understands the clinical environment and thrives in a dynamic, cross-functional team that bridges clinical workflows and technical solutions.Ideal candidates will have experience or familiarity with Epic mobile configuration, testing, and support; a strong comfort level with iOS devices; and a collaborative mindset. You’ll be part of a nimble, engaged team that prioritizes clinician experience, operational efficiency, and continuous improvement.

The value you’ll bring to the team:

· Demonstrates proficiency or advanced functional knowledge of Epic, applicable third-party solutions, and the Microsoft suite of products

· Develops and maintain collaborative relationships with all stakeholders; meets with customers and sponsors to capture business & technical requirements

· Demonstrates knowledge of processes within the facility department; assesses workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to the implementation of new solutions or functionality

· Designs, builds and configures within assigned Epic system modules and any supporting third- party applications; develops and maintains system process documentation and outlines process steps using appropriate tools;identifies and implements requested changes to the system

· Designs and develops test scripts and materials for end-to-end workflow testing; Performs unit, system, and integration testing per standards, to include negative and regression testing; documents outcomes.

· Remains current on industry trends and vendor/application/system updates . Ensures that all software modifications/upgrades are working according to Epic specifications.

· Follows departmental standards for software configuration control, quality assurance and version releases; Provides documentation on system upgrades and new releases of Epic applications; provides training if required

· Troubleshoots issues or system deficiencies and initiates escalation procedures with minimal supervision as required. Provides recommendations for resolution of the problems found

· Participates in or leads multiple cross-functional projects; Understands project planning and coordination methodologies using project management skills, tools, and lean methodologies. Communicates project status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.

· Provides guidance and acts as a resource for other analysts, project managers, and consultants

· Actively participates in project, team, departmental and other meetings as required. Reports status updates, accomplishments, task and any barriers to manager.

· Participates in the on-call responsibilities in support of a 24hrs/7days-production systems environment; a cts as the primary support contact for the application's end-users

Qualifications

The expertise and experiences you’ll need to succeed :

KNOWLEDGE AND SKILLS REQUIRED:

· Epic Certification or ability to complete certification within 3 months of completing classes

· Advanced knowledge of Microsoft suite of products

· EMR application/implementation experience.

· Experience communicating complex technical concepts to a non-technical audience

· Demonstrated creative problem-solving approach and strong analytical skills

· Must have strong written and verbal communication skills

· Work with minimal guidance

· Rapid learner

KNOWLEDGE AND SKILLS PREFERRED:

· 3-5 years of clinical or technical background

· Knowledge of clinical/technical workflow

EDUCATION AND EXPERIENCE REQUIRED:

· College Degree (AS, Diploma, B.A., B.S. or 2-4 years of commensurate experience) in a field of study such as business, IS, or a healthcare related is required

· Yearly participation in ongoing education either formal or through conferences, active professional organization participation, or journal presentations.

· Epic Certification or ability to complete within 3 months of completing classes

EDUCATION AND EXPERIENCE PREFERRED:

· College Degree (AS, Diploma, B.A., B.S.)

· Epic Certification

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

· Maintenance of current licensure or certification related to area of specialty (OT, PT, SLP, RN, RPH, RT, ARRT, etc.)

· Epic Certification or ability to complete within 3 months of completing classes

Job

Job

: Information Systems

Organization

Organization

: AdventHealth Information Technology

Primary Location

Work Locations

Work Locations

: AHS SOLUTIONS CENTER 902 INSPIRATION AVE Altamonte Springs 32714

Operating Unit : AdventHealth Information Tech

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