Del-Air Heating Air Conditioning Plumbing and Electrical
Parts Expeditor
Del-Air Heating Air Conditioning Plumbing and Electrical - Sanford, Florida, United States, 32771
Work at Del-Air Heating Air Conditioning Plumbing and Electrical
Overview
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Overview
Primary Responsibilities: Coordinates with technicians, customers, and supply houses in the acquisition and installation of parts and handles all warranty claims.
Specific Duties & Tasks: Daily auditing of all incompletes for all Service Professionals. Collaborate with Dispatchers to ensure Service Professionals are following incomplete protocol and to schedule installation of parts. Accurate and timely completion of Purchase Orders -including PO Management beginning to end and other paperwork pertaining to parts purchasing. Orders parts from suppliers and follows up on orders to ensure schedule can be met. Timely scheduling of completion [of incomplete] with builders/customers as PO's are received. Processes manufacturer requested forms as needed for gratis parts and equipment. Process warranty claims for parts and equipment and coordinates returns and follow up on claims to ensure proper credits are received. Order truck stock replenishment per technician requests. Quote installation prices to customers, obtain approval and PO/EPO. Maintain accurate computer records (every interaction, every time) pertaining to parts. Coordinate distribution of parts and supplies to technicians. Periodic reporting of incompletes by tech by location. Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace. Responsible for special projects as requested by management and other duties/ responsibilities as assigned to meet the ongoing needs of the organization. Ensure compliance with all Del-Air policies and procedures. Competencies:
Flexibility Communication Proficiency Collaboration Skills Customer/Client Focus Technical Capacity Qualifications:
High school diploma or equivalent required. Any combination of education, training and experience that demonstrates the ability to perform the duties of the position may be considered. One year of administrative experience. One year of experience with answering phone calls or in customer service-related position Computer literate with expert knowledge in MS Office Suite - Word, Excel, PowerPoint; working knowledge of all office equipment. Eligible to legally work in the United States. Be at least 18 years of age. Ability to speak Spanish, preferred but not required. Successfully complete a background check and drug screen. Ability to thrive in a team environment.
Specific Duties & Tasks: Daily auditing of all incompletes for all Service Professionals. Collaborate with Dispatchers to ensure Service Professionals are following incomplete protocol and to schedule installation of parts. Accurate and timely completion of Purchase Orders -including PO Management beginning to end and other paperwork pertaining to parts purchasing. Orders parts from suppliers and follows up on orders to ensure schedule can be met. Timely scheduling of completion [of incomplete] with builders/customers as PO's are received. Processes manufacturer requested forms as needed for gratis parts and equipment. Process warranty claims for parts and equipment and coordinates returns and follow up on claims to ensure proper credits are received. Order truck stock replenishment per technician requests. Quote installation prices to customers, obtain approval and PO/EPO. Maintain accurate computer records (every interaction, every time) pertaining to parts. Coordinate distribution of parts and supplies to technicians. Periodic reporting of incompletes by tech by location. Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace. Responsible for special projects as requested by management and other duties/ responsibilities as assigned to meet the ongoing needs of the organization. Ensure compliance with all Del-Air policies and procedures. Competencies:
Flexibility Communication Proficiency Collaboration Skills Customer/Client Focus Technical Capacity Qualifications:
High school diploma or equivalent required. Any combination of education, training and experience that demonstrates the ability to perform the duties of the position may be considered. One year of administrative experience. One year of experience with answering phone calls or in customer service-related position Computer literate with expert knowledge in MS Office Suite - Word, Excel, PowerPoint; working knowledge of all office equipment. Eligible to legally work in the United States. Be at least 18 years of age. Ability to speak Spanish, preferred but not required. Successfully complete a background check and drug screen. Ability to thrive in a team environment.