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Content Summary: Copyeditor at San Francisco, for Tailored Management

Client Overview:

Founded in 2008, our client exists to create a world where anyone can belong anywhere, providing healthy travel that is local, authentic, diverse, inclusive, and sustainable. They uniquely leverage technology to economically empower millions of people around the world to unlock and monetize their spaces, passions, and talents to become hospitality entrepreneurs

Job Details:

Job Title: Copy Editor

Location: 888 Brannan Street, San Francisco, CA 94103

Pay Rate: $48.28/hr. weekly pay on W2 plus benefits of (Medical, Vision and Dental)

Contract Length: 2+ Months

Responsibilities:

• Write, copy edit, and proof content for Experience & Services product pages, using a keen eye for story and a strong background in digital content creation
• Manage the seamless flow of product page copy from development to delivery in a fast-paced, deadline-driven environment
• Review, vet, and provide feedback on vendor-generated copy assignments, ensuring content meets the client standards
• Conduct regular quality control checks of human and AI generated content, to ensure adherence to creative brief standards and writing guidelines
• Copy edit and proofread copy for accuracy, clarity, grammar, inclusivity, logic, and consistency, ensuring text meets brand and style guidelines for brand voice, storytelling, and tone
• Generate captivating product page titles, distilling complex experiences into snappy headlines
• Manage multiple projects simultaneously while maintaining precision and attention to detail
• Utilize large-volume, scaled content workflow using content management systems
• Foster a collaborative and positive work environment to promote teamwork and productivity

Key Responsibilities

• Serve as an additional Host-facing support for the Market Management Team.
• Master and maintain knowledge of company policies and procedures inside and out, being an expert in Community Support and brand risk topics
• Provide end-to-end resolution and communication to Hosts while maintaining professionalism and clarity
• Conduct in-depth research to address and resolve Host issues
• Triage and assign escalations tickets and provide recommendations for efficient resolution
• Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in a dynamic environment
• Work to proactively improve the listing quality of the hosts in your region as we drive to increase the percentage of 5-star bookings in your markets
• Support In-Market events for your territory, when required
• Effective communication in the context of stakeholders management
• Proven track record of meeting or exceeding SLA response times

Requirements & Skills:

• 10+ years of experience in product copy editing, preferably in hospitality, travel, e-commerce, or a related industry
• Proven track record in a copyediting role, working in a fast-paced editorial environment
• Highly agile mindset; ability to stay organized and excel in fast-paced, rapidly changing environments
• Must have a firm grasp of the English language, grammar, spelling, usage, punctuation, and commonly used styles. Previous use of AP Style is preferred
• Excellent copyediting and proofreading abilities, paired with strong project management skills
• Experience working withing large-scale copy operations and workflows
• Must be able to work in a fast-paced environment under constant deadlines, copyediting and proofreading accurately and quickly
• Proficient in Google Suite applications. Salesforce and Airtable are a plus
• Positive, team-oriented mindset with a passion for hospitality and creating welcoming experiences for a global audience

Languages:

English( Speak, Read, Write)

Required Skills:

• Project Management
• Proofreading
• Airtable
• Copyediting
• Salesforce

Additional Skills:

• Operations
• Content management systems
• Content creation
• Large-scale
• Proofread
• Workflow
• Quality control

"Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. "