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Location: Hybrid – Must be local to Chicago or Houston Work Hours: 9 AM – 5 PM CST Work Schedule: Hybrid, approximately once a week in the office Duration: 6-month contract, with extensions very likely and potential to convert to Direct Hire down the line (will depend on budget and performance, Candidates may also apply for future full-time roles if available) Portfolio Required: Candidates MUST provide a portfolio with resume in order to be considered for this role! Feel free to include on your resume or share via email > michele.rodriguez@swoonstaffing.com Overview The Senior UX Designer will play a critical role in United’s Core UX team, focusing on enhancing the digital customer experience across all stages of the travel journey. This role involves defining and executing digital product strategies in collaboration with cross-functional teams. The ideal candidate is an empathetic, innovative, and highly collaborative designer dedicated to delivering high-quality solutions. Key Responsibilities: Visualize ideas using professional design tools, whiteboards, sketches, and prototypes Identify user needs and business requirements through research and competitive analysis Propose innovation and improvements based on insights and data Substantiate design approaches with analysis and projected outcomes Design & Refine Ensure digital customer touchpoints align with United’s UX and brand standards Design navigation schemes, UI patterns, and templates for a cohesive digital experience Create low- and high-fidelity interactive prototypes in an iterative, collaborative process Partner with usability researchers to refine designs based on user feedback Define & Communicate Develop design specifications, including process flows, wireframes, storyboards, mockups, and prototypes Present design work to UX teams, product teams, and executives for feedback Collaborate with cross-functional teams to ensure alignment throughout the design process Work with developers, product managers, and QA to refine and implement designs Mentor junior designers and provide UX guidance Required Qualifications: Education: BA/BS in a relevant field or equivalent work experience Experience: 5+ years of professional UX design experience required 8+ years preferred Technical Skills: Strong knowledge of UI design, information architecture, and interaction design best practices Experience designing for accessibility and inclusivity Proficiency in Figma and related UX/UI design tools Soft Skills: Ability to work in multidisciplinary, highly collaborative teams Self-starter with the ability to manage multiple projects independently Seniority level Mid-Senior level Employment type Contract Job function Design, Strategy/Planning, and Art/Creative Industries Airlines and Aviation #J-18808-Ljbffr