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Job Title: UX Researcher Location: Fort Worth, TX (Hybrid) Duration: 6 Months + Possible Extension Note: W2 only Job Overview: Seeking an experienced UX Researcher to lead product portfolio research in a portfolio and product-based culture . The role involves conducting qualitative and quantitative UX research , influencing product decisions, and scaling ResearchOps . You will work in a cross-functional agile team , advocating for user-centered design and improving research infrastructure. Key Responsibilities: Conduct UX research using heuristic reviews, click tests, surveys, eye tracking, usability testing (UserZoom, UserTesting, Userlytics), user interviews, and competitive analyses . Analyze Adobe Analytics, Quantum Metric , and other data sources to supplement research strategies. Create and manage Customer Journey Maps and Service Blueprints to improve customer experience. Effectively present research insights to stakeholders and product teams. Benchmark product performance using quantitative UX metrics and identify areas for improvement. Manage research tools, software/hardware, and participant recruitment. Scale ResearchOps , improve research infrastructure, and mentor junior researchers. Required Qualifications: 5+ years of applied UX research experience in large enterprises. Strong expertise in user-centered design, qualitative and quantitative research methods . Proficiency in UX design/prototyping tools : Figma, Zeplin, Sketch, Adobe CC, Flinto . Experience with analytical tools : Adobe Analytics, Quantum Metric . Strong communication, project management, and stakeholder collaboration skills. Advanced Excel skills for data analysis. Preferred Qualifications: 7+ years of UX research experience in a portfolio-based environment . Experience in the aviation industry or with unionized workforces . Knowledge of AI applications in UX research . Experience scaling research practices and setting up research repositories . Graduate degree in HCI, Human Factors, Psychology, Computer Science, or related fields . #J-18808-Ljbffr