Alignment Healthcare
Specialist, Member Communications
Alignment Healthcare - Orange, California, United States, 92613
Work at Alignment Healthcare
Overview
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Overview
Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
Position Summary: Our Member Communications Team plays a crucial role in ensuring members receive clear, timely, and engaging communications that improve health outcomes, enhance experiences, and drive satisfaction. The ideal candidate is a strong communications specialist with experience project managing multi-channel marketing campaigns and a deep understanding of digital and print communications. They will collaborate with internal stakeholders-including Member Engagement, Clinical, Product, and Compliance teams-as well as external print and fulfillment vendors to ensure seamless execution.
The Member Communications Specialist is responsible for developing and editing content, coordinating and executing multi-channel campaigns across print, email, SMS, IVR, and web. This role ensures all member-facing communications are accurate, timely, compliant, and aligned with business objectives.
Alignment Healthcare was founded with a mission to revolutionize health care with a serving heart culture. Through its unique integrated care delivery models, deep physician partnerships, and use of proprietary technologies, Alignment is committed to transforming health care one person at a time.
By becoming a part of the Alignment Healthcare team, you will provide members with the quality of care they truly need and deserve. We believe that great work comes from people who are inspired to be their best. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment community.
General Duties/Responsibilities (May include but are not limited to):
Support marketing communications leader(s) in executing member communication initiatives, including copyediting, project coordination, distribution, and reporting. Collaborate with cross-functional teams (Clinical, Member Engagement, Product) to align marketing initiatives with business priorities and proactively manage the annual communications calendar. Manage and maintain the member communications calendar, ensuring campaigns align with call center capacity and member experience goals. Coordinate with print/fulfillment vendors and digital platform leads to ensure timely and accurate distribution of materials. Track and report on campaign engagement metrics, identifying trends and opportunities for optimization. Maintain an organized repository of all communications for compliance tracking and audit purposes. Identify and support process improvements to enhance efficiency, streamline workflows, and reduce redundancies. Ability to work PST hours
Supervisory Responsibilities:
N/A
Minimum Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Minimum Experience:
3+ years of experience in communications coordination, marketing project management, or campaign execution, preferably in Medicare or health insurance.
Strong writing and editing skills, including developmental writing, content editing, copyediting and proofreading.
Experience managing multi-channel campaigns (email, direct mail, SMS, IVR, web).
Strong organizational and project coordination skills, with attention to detail and accuracy.
Ability to track multiple deadlines and manage approvals across teams.
Education/Licensure:
Bachelor in marketing or communications
Other:
Familiarity with CMS regulations related to Medicare member communications.
Experience with Salesforce Marketing Cloud, Talk desk IVR, or similar platforms is a plus.
Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran. If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact careers@ahcusa.com. Pay Range: $64,384.00 - $96,577.00
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.
*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email careers@ahcusa.com.
Position Summary: Our Member Communications Team plays a crucial role in ensuring members receive clear, timely, and engaging communications that improve health outcomes, enhance experiences, and drive satisfaction. The ideal candidate is a strong communications specialist with experience project managing multi-channel marketing campaigns and a deep understanding of digital and print communications. They will collaborate with internal stakeholders-including Member Engagement, Clinical, Product, and Compliance teams-as well as external print and fulfillment vendors to ensure seamless execution.
The Member Communications Specialist is responsible for developing and editing content, coordinating and executing multi-channel campaigns across print, email, SMS, IVR, and web. This role ensures all member-facing communications are accurate, timely, compliant, and aligned with business objectives.
Alignment Healthcare was founded with a mission to revolutionize health care with a serving heart culture. Through its unique integrated care delivery models, deep physician partnerships, and use of proprietary technologies, Alignment is committed to transforming health care one person at a time.
By becoming a part of the Alignment Healthcare team, you will provide members with the quality of care they truly need and deserve. We believe that great work comes from people who are inspired to be their best. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment community.
General Duties/Responsibilities (May include but are not limited to):
Support marketing communications leader(s) in executing member communication initiatives, including copyediting, project coordination, distribution, and reporting. Collaborate with cross-functional teams (Clinical, Member Engagement, Product) to align marketing initiatives with business priorities and proactively manage the annual communications calendar. Manage and maintain the member communications calendar, ensuring campaigns align with call center capacity and member experience goals. Coordinate with print/fulfillment vendors and digital platform leads to ensure timely and accurate distribution of materials. Track and report on campaign engagement metrics, identifying trends and opportunities for optimization. Maintain an organized repository of all communications for compliance tracking and audit purposes. Identify and support process improvements to enhance efficiency, streamline workflows, and reduce redundancies. Ability to work PST hours
Supervisory Responsibilities:
N/A
Minimum Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Minimum Experience:
3+ years of experience in communications coordination, marketing project management, or campaign execution, preferably in Medicare or health insurance.
Strong writing and editing skills, including developmental writing, content editing, copyediting and proofreading.
Experience managing multi-channel campaigns (email, direct mail, SMS, IVR, web).
Strong organizational and project coordination skills, with attention to detail and accuracy.
Ability to track multiple deadlines and manage approvals across teams.
Education/Licensure:
Bachelor in marketing or communications
Other:
Familiarity with CMS regulations related to Medicare member communications.
Experience with Salesforce Marketing Cloud, Talk desk IVR, or similar platforms is a plus.
Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran. If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact careers@ahcusa.com. Pay Range: $64,384.00 - $96,577.00
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.
*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email careers@ahcusa.com.