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Customer & Business Operations Manager - Audio Technology (Finance)

You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello." It's in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.

The Corporate Strategy team at Bose works on some of the company's most important business and growth initiatives. We work closely with executive leadership and cross-functional teams across the company to analyze market opportunities, create winning strategies, and inform important decisions with insightful, data-driven recommendations based on a deep knowledge of the business, customers, and external market factors.

Job Description

Location: Framingham, MA + Atlanta, GA + Detroit, MI

Job Type: Full-Time

Bose's Technology Licensing Division empowers strategic partners with cutting-edge audio and signal processing technologies, fostering innovation and delivering unparalleled audio experiences. Our mission is to elevate audio standards across diverse industries by creating mutually beneficial partnerships with strategic partners and their consumers.

Job Summary: The Customer and Business Operations Manager will be responsible for the design, development, and deployment of customer operations (contracting, implementation, and billing) along with the business operations associated with our Audio Technology business unit. This role requires customer obsession, an ability to lead and execute with excellence, strong problem-solving and design skills, excellent communication, and the ability to work collaboratively with cross-functional teams in a high-growth environment.

Key Responsibilities:

• Lead the design and building of the business operations and related technology stack that supports our growth strategy and related program initiatives.
• Lead the design and development of customer-facing processes from contracting through support.
• Develop and maintain detailed project plans, timelines, and status reports.
• Coordinate with internal teams (e.g., business development, product management, engineering, legal, business services) to ensure alignment and successful project execution.
• Conduct client meetings to gather requirements, provide updates, and address any concerns.
• Identify and mitigate potential risks and issues throughout the program.
• Ensure all project deliverables meet quality standards and client expectations.
• Manage key operational aspects of technology licensing relationships including account risk review, account setup, SKU creation, and customer volume/revenue reporting.
• Conduct project retrospectives to gather stakeholder feedback and drive process improvements.
• Collaborate with Product Engineering and Program Management to continuously improve implementation processes and methodologies.

Qualifications:

• Bachelor's degree in Business, Engineering, Information Technology, or a related field.
• 5+ years of experience in project management or implementation roles.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall).
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Proficiency in project management software (e.g., MS Project, JIRA).
• Problem-solving skills and attention to detail.

Preferred Qualifications:

• PMP or similar project management certification.
• Experience in audio technologies.
• Familiarity with HubSpot, JIRA, SharePoint, and Confluence.

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.

If you believe you need a reasonable accommodation, please send a note to wellbeing@bose.com