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Job ID: 2916885 | Amazon.com Services LLC

We are looking for a Senior UX Designer to join our team, where you'll play a crucial role in powering Amazon's global delivery network through innovative technology and human-centered design. This isn't just about creating interfaces – it's about designing systems that directly impact the safety, efficiency, and well-being of thousands of associates worldwide.
In this role, you will tackle complex operational challenges that bridge digital and physical experiences. Your work will directly influence how our delivery associates interact with technology, equipment, and spaces, ultimately shaping the future of logistics at scale. You'll need to think holistically, understanding not just user interface design, but also hardware integration, ergonomics, safety protocols, and business operations.
The stakes are high and real: your designs will help ensure worker health and safety, reduce worker fatigue, maintain operational excellence, and build lasting trust with both our workforce and customers. You'll need to balance multiple priorities – from immediate safety concerns to long-term scalability, from user needs to technical constraints.
To succeed, you must be a strategic thinker who can navigate ambiguous problem spaces and translate complex operational requirements into elegant, practical solutions. You'll collaborate with product, engineering, operations, and safety teams, while mentoring other designers and driving design excellence across multiple workstreams. Your work will not only solve today's challenges but help define the future of how technology and human interaction come together in the logistics industry.
Join us in creating meaningful solutions that make a real-world difference in the lives of thousands of Amazon employees and millions of customers.

Key job responsibilities

1. Lead the design strategy for complex operational systems, considering both immediate needs and long-term scalability
2. Define and improve design patterns, standards, and processes that can be adopted across teams
3. Drive cross-functional alignment through effective communication of design decisions and trade-offs
4. Mentor designers and contribute to the professional development of the design team
5. Identify and solve root causes of widespread operational challenges through innovative design solutions
6. Lead design reviews and critiques, ensuring high-quality outcomes across multiple workstreams
7. Partner with engineering teams to ensure technical feasibility while maintaining design integrity
8. Aggregate and analyze qualitative and quantitative data to inform product-level design decisions
9. Influence product strategy and roadmap decisions through data-informed design recommendations
10. Champion user-centered design practices across the organization

BASIC QUALIFICATIONS

- Have an available online portfolio
- 6+ years of design experience
- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
- Deep understanding of design systems and scalable design practices such as accessibility standards and inclusive design

PREFERRED QUALIFICATIONS

- Experience with large-scale operational or enterprise systems
- Track record of influencing product strategy through design
- Strong understanding of technical architecture and constraints
- Experience with data-driven design decisions and measuring impact
- Background in designing for industrial or operational environments
- Proven ability to build consensus across diverse stakeholder groups
- Experience presenting to and influencing senior leadership
- Deep understanding of accessibility standards and inclusive design
- Strong understanding of human factors and ergonomics in industrial settings
- Track record of developing and implementing design standards

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.