Amazon
UX Researcher II, AWS Support
Amazon - Bellevue, Washington, us, 98009
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Overview
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UX Researcher II, AWS Support
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UX Researcher II, AWS Support
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Amazon Web Services (AWS) Description
We're seeking a UX Researcher in AWS Support to help us reinvent cloud operations with AI-powered solutions and set a new industry standard for support. Description
We're seeking a UX Researcher in AWS Support to help us reinvent cloud operations with AI-powered solutions and set a new industry standard for support.
If you are passionate about developing and applying research methods to answer challenging questions, enjoy collaborating closely with a diverse set of highly skilled cross-functional partners, and like seeing your efforts translated into real world impact, we want you on our team.
Key job responsibilities
Use your knowledge of behavioral science research methods and experimental design to lead research initiatives that align to and inform business strategy and goals. Use your communication, presentation, interpersonal, and analytical skills to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization. Help product teams and leadership determine the right research questions to ask. Define and execute (and, as necessary, invent) research methods appropriate to the questions at hand, including but not limited to field research, surveys, lab studies, remote testing, and A-B tests. Provide focused, insightful, and actionable findings by quickly and thoroughly analyzing a wide range of primary and secondary data types. Translate insights into measurable customer experience outcomes aligned to business goals. Work with design, product management, engineering, and marketing partners to develop innovative end-to-end solutions that address top outcomes. Iteratively design and test these solutions until outcomes are achieved or hypotheses are proven wrong. Advance the development of insight-based knowledge management frameworks used to drive decision-making and prioritization of investments.
A day in the life
The successful candidate will be nimble, creative, and have a pragmatic approach to product/design user research. Define and build strong heuristic user research frameworks for the design team to leverage. Provide world-class expertise to the UX Research team and raise the UX research bar with regard to mix of methods based on research questions, timeline and resourcing. Work on overlapping projects, so strong organizational skills with the ability to multi-task are critical.
About The Team
AWS Support is revolutionizing cloud operations through AI innovation, developing intelligent solutions that anticipate and resolve customer needs. We help customers adopt, optimize, and operate AWS at scale through our technology and expertise. Our team manages essential customer-facing platforms including Personal Health Dashboard, AWS Forums, and Support Center. As a strategic partner in customers' AWS adoption journey, we drive both customer success and direct revenue growth.
Basic Qualifications
3+ years conducting UX research, across a variety of development life cycle stages Master’s degree and/or PhD in psychology, cognitive science, human factors, HCI or similar Skilled in generative and evaluative research methods, both qualitative and quantitative Excellent written communication, presentation and interpersonal skills
Preferred Qualifications
Solid understanding of the software development cycle. Basic understanding of Cloud Services (AWS) Experience conducting research with technical audiences Basic understanding of AI / Generative AI technology Experience conducting UX research in the domain of AI/GenAI experiences
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117,100/year in our lowest geographic market up to $193,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company
- Amazon Web Services, Inc.
Job ID: A3017351 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Art/Creative and Design Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Amazon Web Services (AWS) by 2x Get notified about new User Experience Researcher jobs in
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UX Researcher II, AWS Support
role at
Amazon Web Services (AWS) Join to apply for the
UX Researcher II, AWS Support
role at
Amazon Web Services (AWS) Description
We're seeking a UX Researcher in AWS Support to help us reinvent cloud operations with AI-powered solutions and set a new industry standard for support. Description
We're seeking a UX Researcher in AWS Support to help us reinvent cloud operations with AI-powered solutions and set a new industry standard for support.
If you are passionate about developing and applying research methods to answer challenging questions, enjoy collaborating closely with a diverse set of highly skilled cross-functional partners, and like seeing your efforts translated into real world impact, we want you on our team.
Key job responsibilities
Use your knowledge of behavioral science research methods and experimental design to lead research initiatives that align to and inform business strategy and goals. Use your communication, presentation, interpersonal, and analytical skills to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization. Help product teams and leadership determine the right research questions to ask. Define and execute (and, as necessary, invent) research methods appropriate to the questions at hand, including but not limited to field research, surveys, lab studies, remote testing, and A-B tests. Provide focused, insightful, and actionable findings by quickly and thoroughly analyzing a wide range of primary and secondary data types. Translate insights into measurable customer experience outcomes aligned to business goals. Work with design, product management, engineering, and marketing partners to develop innovative end-to-end solutions that address top outcomes. Iteratively design and test these solutions until outcomes are achieved or hypotheses are proven wrong. Advance the development of insight-based knowledge management frameworks used to drive decision-making and prioritization of investments.
A day in the life
The successful candidate will be nimble, creative, and have a pragmatic approach to product/design user research. Define and build strong heuristic user research frameworks for the design team to leverage. Provide world-class expertise to the UX Research team and raise the UX research bar with regard to mix of methods based on research questions, timeline and resourcing. Work on overlapping projects, so strong organizational skills with the ability to multi-task are critical.
About The Team
AWS Support is revolutionizing cloud operations through AI innovation, developing intelligent solutions that anticipate and resolve customer needs. We help customers adopt, optimize, and operate AWS at scale through our technology and expertise. Our team manages essential customer-facing platforms including Personal Health Dashboard, AWS Forums, and Support Center. As a strategic partner in customers' AWS adoption journey, we drive both customer success and direct revenue growth.
Basic Qualifications
3+ years conducting UX research, across a variety of development life cycle stages Master’s degree and/or PhD in psychology, cognitive science, human factors, HCI or similar Skilled in generative and evaluative research methods, both qualitative and quantitative Excellent written communication, presentation and interpersonal skills
Preferred Qualifications
Solid understanding of the software development cycle. Basic understanding of Cloud Services (AWS) Experience conducting research with technical audiences Basic understanding of AI / Generative AI technology Experience conducting UX research in the domain of AI/GenAI experiences
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117,100/year in our lowest geographic market up to $193,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company
- Amazon Web Services, Inc.
Job ID: A3017351 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Art/Creative and Design Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Amazon Web Services (AWS) by 2x Get notified about new User Experience Researcher jobs in
Bellevue, WA . User Experience Designer, Google Ads, Early Career
Bellevue, WA $138,000.00-$192,000.00 1 week ago Seattle, WA $103,000.00-$163,000.00 6 days ago Seattle, WA $138,000.00-$192,000.00 1 week ago Redmond, WA $103,000.00-$163,000.00 6 days ago Seattle, WA $138,000.00-$192,000.00 1 week ago Bellevue, WA $90,000.00-$120,000.00 1 day ago Bellevue, WA $138,000.00-$192,000.00 1 week ago Bellevue, WA $163,000.00-$226,000.00 1 week ago Bellevue, WA $163,000.00-$226,000.00 1 week ago Seattle, WA $103,000.00-$163,000.00 1 week ago Seattle, WA $85,000.00-$105,000.00 2 hours ago Bellevue, WA $76,000.00-$137,200.00 9 hours ago Bellevue, WA $163,000.00-$226,000.00 3 hours ago Seattle, WA $144,000.00-$247,500.00 6 days ago Seattle, WA $117,100.00-$193,600.00 3 hours ago UX Researcher - Usability Testing, User Research
UX Researcher II, mixed methods (quant focused), Amazon Prime UX
Seattle, WA $106,000.00-$184,000.00 16 hours ago Seattle, WA $117,100.00-$193,600.00 4 days ago Seattle, WA $117,100.00-$193,600.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr