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Job ID: 2867816 | Amazon.com Services LLC Are you interested in shaping the future of Audio Entertainment? Do you want to define the next generation of how millions of customers consume audio content and connect with artists and creators they love? The Amazon Music team is looking for an experienced Senior UX Research Manager to join us and lead a team of UX researchers who are dedicated to improving the Amazon Music fan experience. As a Senior UX Research Manager, you will be responsible for supporting your team of UX researchers to dive deep to understand Amazon Music’s customers, their needs, their desires, and to identify opportunities for new experience design and development work. You will be expected to develop relationships across the organization to influence strategy through foundational and strategic research. We need experienced research leadership to demonstrate the depth and breadth of impact that high quality, creative, and original research can have across a variety of customer scenarios. Key Job Responsibilities Be a strong leader in a cross-functional team and define customer-centric approaches to envisioning and influencing the creation of Amazon Music experiences. Lead a team of researchers that inspire and inform design, prototyping, and development, through insights from primary customer research, which include a mix of quantitative and qualitative methods. Confidently communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization. Empower a team of researchers that can balance research autonomy with research collaboration and can multi-task in an agile environment. Foster the sharing and synthesis of customer insights across Amazon Music UX researchers and other customer data sources. Effectively devise mechanisms to translate data and insights into strategy and design direction. Grow, coach, and empower a team of UX researchers. Continually learn, grow, and improve the craft of UX research. BASIC QUALIFICATIONS 10+ years as a UX Researcher utilizing research methods that include: field research, usability, focus groups, survey design, and data analysis including statistical measures. 7+ years of UX research management experience. PREFERRED QUALIFICATIONS MS or Ph.D. in Human Factors, Cognitive Psychology, Human Computer Design Engineering or related discipline. Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization. An unfailing passion and capacity to advocate on behalf of our users. Experience with product innovation exploration research for new products and services or significant experience shifts on released products and services. User research or other experience from consumer-facing products like video, games, music, social media, etc. The ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environment. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr