Library Assistant III (Learning Commons Desk Supervisor)
UMass Amherst - Amherst, Massachusetts, us, 01002
Work at UMass Amherst
Overview
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Overview
Other Functions Actively follow information shared through various library and university communication channels. Contribute to unit, department, and library-wide information sharing as appropriate. Participate in the Libraries' assessment program by collecting, maintaining, and recording usage statistics for monthly reports as needed. Demonstrate, foster and cultivate a positive, proactive internal and external customer service culture. Work collaboratively and effectively in support of the Libraries' values to promote teamwork, diversity, equality, and inclusiveness within the Libraries and the campus. Serve on internal and external committees and attend professional development activities and training as assigned or required to support departmental goals and to maintain proficiency in current library theory and practice. Perform other related duties as assigned and in support of the mission and goals of the Libraries.
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) High school diploma plus two (2) years of work experience related to the duties of this position or Associates degree and one (1) year of work experience related to the duties of this position. One (1) year experience supervising staff, students, or interns involving training, oversight, organization and assignment of work. Successful prior experience in a position requiring excellent interpersonal, customer service skills, tactfulness, and the ability to overcome obstacles and provide creative solutions. Experience using word processing, spreadsheet, email, chat, and web-based software applications.
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Experience working within a library.
Physical Demands/Working Conditions Typical office environment.
Work Schedule During the academic year: Sunday - Thursday; 3:30pm - 11:30pm. During winter intersession and summer: Monday - Friday, 9:30am - 5:30pm. Work some evening, weekend and holiday hours as assigned.
Salary Information USA/MTA Grade 14. Special Instructions to Applicants Along with the application, please submit a cover letter and resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.