Mindlance
Senior Experience Design Researcher Job at Mindlance in Fuquay-Va...
Mindlance - Fuquay-Varina, NC, United States
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Overview
Content Summary: Senior Experience Design Researcher at Fuquay-Varina, for Mindlance
Description:
Business Initiative/Purpose: (Goal, Business Impact, Accomplishments from the work)
Bachelor Degree: (Required, Preferred or Not Required)
Role Responsibilities: (what they will be doing)
The Senior Experience Design (XD) Researcher delivers business objectives through the creation of superior digital user experiences for Our clients, prospects, and employees with leadership and strategy responsibilities within a product line. The Senior Experience Design Researcher conducts qualitative and quantitative research that creates a competitive advantage for Client by understanding client needs, gathering client feedback on concepts and released products, and providing user data that can drive strategic product development decisions.
Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.)
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Plus/Nice to Have Skills/Prior Experiences:(Hiring Manager DOES NOT require these skills/ prior experience. However candidates with any of these will be looked at first.)
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Business Initiative/Purpose: (Goal, Business Impact, Accomplishments from the work)
- Support experience research and design of Digital Commerce Teammate features.
Bachelor Degree: (Required, Preferred or Not Required)
- Required.
Role Responsibilities: (what they will be doing)
The Senior Experience Design (XD) Researcher delivers business objectives through the creation of superior digital user experiences for Our clients, prospects, and employees with leadership and strategy responsibilities within a product line. The Senior Experience Design Researcher conducts qualitative and quantitative research that creates a competitive advantage for Client by understanding client needs, gathering client feedback on concepts and released products, and providing user data that can drive strategic product development decisions.
- Lead research activities for a group of Agile teams, identifying opportunities, prioritizing efforts according to business value, educating teams on value, and measuring business outcomes.
- Develop/measure Experience Design key performance indicators that correlate with business revenue and financial key performance indicators.
- Scientifically conduct user research studies to provide measurements of value to the client that can be used to refine product strategies and that identifies client needs, met and unmet by current Client's products.
- Plan and conduct user research using techniques such as usability testing, remote moderated and unmoderated studies, performance benchmarks, competitive benchmarks, structured surveys, user interviews, focus groups, ethnographic research, contextual inquiry, opinion benchmarks, longitudinal studies, diary studies, concept testing, card sorting and tree testing.
- Analyze research data scientifically using the appropriate statistical analysis, comment analysis, and other quantitative and qualitative data analysis techniques.
- Summarize research findings for project teams by creating usability problem lists, user requirements, and personas, scenarios, and presentations.
Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.)
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- BS with 6 years or MS degree with 3 years' experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, HCI, Human Factors, other related field or equivalent work experience.
- Minimum of 2-3 years of experience in the role of an experience design researcher.
- Strong knowledge of research techniques and the understanding of when to use what technique to ensure validity of data collected when conducting research with human participants. Extensive knowledge of experimental design to ensure bias is not introduced in the conducting of user research.
- Track record of conducting research complex projects and delivering transformative insights. Experience representing and evangelizing user research to business partners.
- Excellent leadership, communication, collaboration, and presentation skills.
Plus/Nice to Have Skills/Prior Experiences:(Hiring Manager DOES NOT require these skills/ prior experience. However candidates with any of these will be looked at first.)
- Advanced degree (MS or PhD) in UX, Interaction Design, Human-Computer Interaction, Psychology, Sociology, UX, HCI, Human Factors, or related field.
- Experience in agile development.
- Strong background in the statistical analysis of results generated through research with humans, utilizing parametric and nonparametric statistics and statistical analysis software such as SPSS or SAS.
- Experience with management of large datasets.
- Experience using a remote usability platforms such as UserZoom, UserTesting.com or others.
- Background in Cognitive/Applied/Experimental Psychology, or Behavioral Economics.
- Banking or financial services experience.
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."