Junior Community Manager Job at outreachgrid in Irvine
outreachgrid - Irvine, CA, United States, 92618
Work at outreachgrid
Overview
- View job
Overview
Description
Community Management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing reports about homelessness in a community. Community Managers also answer client queries and identify new opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Happiness and Engineering departments) to improve the entire customer experience. This position may require occasional travel.
Must be local to Orange County, CA.
Responsibilities
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Develop new business with existing clients and/or identify areas of improvement
- Forecast and track key account metrics
- Prepare reports on status on communities
- Prepare updates for social media
Requirements
- Proven work experience as a Community Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- High proficiency in mastering new software systems
- Demonstrated self-starter experience
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree or relevant experience
- 2 - 3 years of professional experience
Benefits
- Salary Range: $45,000 - $70,000, depending on experience
- Starts part-time, with opportunities to transition to more hours and a full-time position
- Full-time benefits include health insurance, commuter benefits, and 401K