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Business Analyst (Audio/Video technology) Experience required: 5 Years Location - Dallas; TX This position is responsible for managing and supporting the Audio-Visual needs for corporate meetings and events. Responsibilities include daily setup and testing of onsite video conference rooms, remote conference rooms, and virtual conferencing platforms. Deliver high-quality content and experience via cloud-based platforms such as Zoom, MS Teams, WebEx, etc. often in high-pressure situations. This role is ideal for a self-starter, with good time management and who has previously worked with executive teams. Essential Duties and Responsibilities: • Interface with users and event coordinators on-site and remote regarding specific situations and clarify event requirements. Meet with executive teams to gather requirements and details for meetings and live events. • Maintain a professional and positive attitude in a fast-paced and occasionally high- pressure environment • Use experience and judgment to plan and accomplish day-to-day goals and perform a variety of tasks. • Support high-profile video conferencing meetings and tests configurations prior to start of conference. • Setup, operate and maintain equipment used to enhance video conferencing (VTC), such as display monitors, microphones, speakers, video codec systems, audio systems, projectors, lighting, computers. Operate software to control and monitor AV technologies. • Installation, maintenance and repairs of AV equipment as needed (upgrade systems, firmware, software etc.) Qualifications or Required Skills: • Bachelors preferred or equivalent work experience • Minimum Five years of direct work experience with AV and video teleconferencing solutions and technologies • Crestron DM and RL experience, Digital sound processor systems, Digital Signage and displays (LED, LCD, DLP), Crestron DM, AMX Control and RL experience, BIAMP Tesira gain structure. In-depth knowledge of Zoom, Cisco WebEx, Microsoft Teams, or Third-Party cloud conferencing products, operational activities, and engineering • Understanding of and ability to troubleshoot signal paths for audio and video • Ability to read and interpret AV drawings • Experience with networked AV technology • Customer support experience via a help desk/service desk model • Experience troubleshooting a wide range of IT problems • Working knowledge of Microsoft operating systems (Windows 10) and applications (Office 2016, O365), Mac, iOS operating systems • Solid understanding of networking concepts, including streaming codecs, video compression technology, video editing, real-time communications (WebRTC, VoIP, SIP, H.323) • Ability and desire to provide extraordinary customer service to internal customers • Ability to work independently and in a dynamic environment • Strong verbal and written interpersonal communications skills and ability to deal effectively with customers, peers, and management. • Strong problem-solving and organizational skills. • Analytical and risk assessment abilities. • Ability to lift 50lbs or more • AVIXA/CTS, Crestron, Extron, Cisco, and/or Microsoft Certifications are a plus Must Have • Minimum five years of direct work experience with AV and video teleconferencing solutions and technologies: Digital sound processor systems; Digital Signage and displays (LED, LCD, DLP), Crestron DM, AMX Control and RL experience, BIAMP Tesira gain structure. • In-depth knowledge of Zoom, Cisco WebEx, Microsoft Teams, or Third-Party cloud conferencing products, operational activities, and engineering • Understanding of and ability to troubleshoot signal paths for audio and video • Customer support experience via a help desk/service desk model • Working knowledge of Microsoft operating systems (Windows 10) and applications (Office 2016, O365), Mac, iOS operating systems • Solid understanding of networking concepts, including streaming codecs, video compression technology, video editing, real-time communications (WebRTC, VoIP, SIP,H.323)