Anne Arundel Workforce Development Corporation is hiring: Audio V...
Anne Arundel Workforce Development Corporation - North, SC, United States, 29112
Work at Anne Arundel Workforce Development Corporation
Overview
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Overview
Audio Visual Support Technician
Application Deadline: 3 May 2025
Department: IT
Employment Type: Full Time
Location: North County
Compensation: $65,000 - $75,000 / year
Description
Work Schedule: Onsite- Washington DC Metro Area, Full Time
We are looking for an AV Support Technician to provide technical assistance, troubleshoot issues, and maintain AV systems for clients and end-users. The ideal candidate will have hands-on experience in AV troubleshooting and customer support.
Key Responsibilities
- Provide on-site and remote technical support for AV systems.
- Troubleshoot and resolve AV hardware, software, and network issues.
- Assist with system installations, configurations, and routine maintenance.
- Work closely with clients and end-users to ensure system functionality.
- Maintain records of support requests, resolutions, and service reports.
- Stay updated on AV technologies and best practices.
- Must use their own vehicle or mode of transportation for travel to assigned locations.
- This position is full-time to support the same customer; however, if support is needed for another customer, travel expenses will be reimbursed.
Basic Qualifications
- Experience in AV troubleshooting and technical support.
- Familiarity with AV control systems, video conferencing, and networking.
- Strong customer service and communication skills.
- Ability to diagnose and resolve AV issues efficiently.
Technical Skills
- Proficiency in troubleshooting AV systems, including diagnosing and resolving common issues under tight deadlines, especially during live events.
- Ability to follow installation and system configuration procedures, working under the direction of senior engineers to deliver high-quality AV experiences.
- Documentation skills to accurately track system configurations, maintenance schedules, and equipment logs.
Soft Skills
- Strong desire to continuously learn and grow in the AV field, with a focus on up-to-date knowledge of emerging technologies and industry standards.
- Excellent interpersonal skills, with the ability to work collaboratively within a team and provide guidance to staff during event preparation and execution.
- Critical thinking and problem-solving abilities, especially in high-pressure situations such as live events.
- Attention to detail in system setup, configuration, and operation, ensuring optimal performance and compliance with safety standards.
- Adaptability to handle a variety of tasks and manage multiple priorities, particularly in a fast-paced, high-stakes environment.
Certifications
- Preferred certifications: Avixa Certified Technology Specialist (CTS).
- Demonstrated interest in professional development, with a proactive approach to acquiring new certifications and staying current on industry advancements.
- Experience managing components of larger projects, including coordination with cross-functional teams and adherence to project timelines.