Trailer Service Writer/Advisor Job at Rob's Automotive and Collis...
Rob's Automotive and Collision - Bristol, PA, United States, 19007
Work at Rob's Automotive and Collision
Overview
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Overview
Job Description
Trailer Service Writer/Advisor — Rob's Automotive and Collision
Location: Bristol, PA
Employment Type: Full-Time
Compensation: Competitive — Based on Experience
About Us:
Rob's Automotive and Collision is a premier, state-of-the-art repair facility committed to delivering top-quality service with a customer-first philosophy. Our team is passionate about excellence and dedicated to ensuring each client receives outstanding care and service.
Position Overview:
We are currently seeking an experienced Trailer Service Writer/Advisor to join our growing team. If you have 3–5 years of experience in the industry, we want to talk to you! However, if you’re passionate, motivated, and have the right attitude, we are willing to train the right candidate.
As a Service Writer/Advisor, you will be the critical link between our customers and our repair technicians. Your role will be to ensure a smooth, informed, and efficient repair process while delivering outstanding customer service.
Responsibilities:
Greet customers and gather detailed information about their trailer service needs.
Create and manage repair estimates and work orders.
Communicate with technicians to ensure timely, accurate repairs.
Keep customers informed about repair status and timelines.
Coordinate with parts vendors and manage parts orders.
Review and explain repair recommendations and costs to customers.
Maintain accurate records and ensure a smooth flow of repair operations.
Qualifications:
3–5 years of experience as a service writer/advisor (preferred, but willing to train the right person).
Knowledge of trailers, trucks, and heavy equipment a plus.
Strong customer service and communication skills.
Ability to work in a fast-paced environment with attention to detail.
Proficient in repair estimating systems and basic computer skills.
Positive attitude and a team-oriented mindset.
What We Offer:
Competitive pay based on experience.
Professional training and development opportunities.
Supportive team environment.
Access to the latest repair technologies and equipment.
Paid time off and benefits available.
Ready to Join Our Team?
If you are looking to take the next step in your career with a trusted and respected automotive collision leader, apply today!
Send your resume to: robjr@robstowing.com
For more information, contact us at: 215-826-9200