** Shelby's Sugar Shop Store Manager - Polaris Fashion Place****Job Category****:** Manager Level- Retail **Requisition Number****:** SHELB002378 Showing 1 location **Job Details****Description****Overview**Shelbys Sugar Shop is a sweet curation by Washington Prime Group. Shelbys Sugar Shop is a colorful, curious and dynamic environment that will delight children and adults alike.The Store Manager, Shelbys Sugar Shop is responsible for the overall execution of the brand/guest experience, retail operations and sales performance of their respective store. The Store Manager has a customer-first mindset, loves engaging with guests and takes great pride telling the brand story through the execution of designed merchandising and marketing strategies. They effectively lead, manage, develop and inspire a store team/individual associates to drive an overall positive brand/guest experience that drives conversion, encourages repeat visitation and meets/exceeds sales plans. This role demonstrates enthusiasm for servicing customers is proficient in sales and selling tactics. The Store Manager is responsible for execution: customer experience, driving sales, hiring/managing/developing talent, managing payroll controls, facilitating product inventory and floorset execution excellence. The Store Manager serves as a role model for their associates. The three overarching responsibilities of the Store Manager are: Talent, Brand and Capability.**Talent*** Sources, recruits, interviews and hires for all open positions. Anticipates openings and fills open roles timely* Partners with Local Property Management to post all open roles on property website job board* Maintains a pipeline of applications for future hiring needs* Conducts effective on-boarding and hands-on training for all new hires* Coaches store team on Shelbys safety, service model, selling behaviors and cashwrap experience, inclusive of POS system* Coaches, develops and performance manages associates* Writes, facilitates and executes annual performance reviews**Brand*** Executes all daily cleaning and housekeeping standards* Proactively plans floorset activity (i.e. space planning, product readiness, collateral organization and schedules)* Execute Activation Guides / Floorsets as directed: Windows, Easel, Interior Visual Merchandising, POS and Display* Translates visual merchandising direction based on individual floor plan and fixture assortment* Executes all Signage/POS as directed* Completes Floorset Photo Recap with 24 hours of Floorset completion and submits to corporate* Proactively initiates and executes strategic sell-down strategies* Educates associates on product assortment and knowledge* Models Shelbys service and selling model* Educates and coaches service and selling behaviors, inclusive of sampling, upsell and add-ons* Models and enforces dresscode as directed by Corporate* Proactively partners and collaborates with the local Property Management team on opportunities to integrate into property-level events and activations**Capability*** Meets/exceeds weekly, quarterly and annual sales plans* Compile weekly insights as directed by Corporate and shares on Weekly Sales Call* Conducts weekly inventory and submits to Corporate as directed* Conducts inventory exercises as directed* Conducts monthly liability reports and submits to Corporate as directed* Effectively facilitates new product to the sales floor and densifies floor through daily product replenishment based on sell-through* Executes all daily opening and closing checklists as directed* Maintains exceptional cleanliness and safety standards* Executes sanitation practices in accordance to State/County health regulations* Maintains cashwrap organization and ensures POS accuracy* Proactively troubleshoots register systems and execution.* Orders supplies, inclusive of packaging, as needed* Deposits daily cash* Writes effective schedules to meet the needs of the business and communicates schedule to associates* Flexes labor as necessary based on sales performance / trends* Receives shipments daily and records inventory, receipt reconciliation* Maintains stockroom organization**Expectations*** Ability to work a flexible schedule (e.g., nights, weekends and holidays) to meet the demands of the business* Punctuality* Ability to stand for long durations* A highly professional approach and appearance, that includes dresscode as directed* Ability to work in fast-pace retail environment* Ability to work collaboratively with co-workers* Effective communication skills* Strong people management and coaching skills* Provide qualitative and quantitative feedback to corporate to impact & evolve assortment and trends**Qualifications, Education and Experience*** Minimum High School Diploma / GED / Two-Year College* Minimum of 5 years experience managing 5-8 associates* Retail Management Experience Preferred, Sales Volume of approx. $500K* Hospitality Industry / Food and Beverage Retail Preferred* Experience executing corporate directed floorsets* Knowledge of POS Systems and Applications* Inventory Management / SKU-intensive Experience* Serv-Safe Certified a plus**Qualifications****Skills****Behaviors****:****Motivations****:****Education****Required**High School or better.**Experience****Licenses & Certifications**
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Shelby's Sugar Shop Store Manager - Polaris Fashion Place