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Summary

Under the umbrella of the Business Intelligence department, Data Services is Broadway Across America's consulting package for venue partners who require analytical tools and reporting encompassing their entire business. The Data Services Manager will own the pipeline, from Discovery, Data Modeling, Quality Assurance, Report Design, to User Training and Ongoing Iteration. The ideal candidate will be a proactive problem solver with a strong curiosity for data, a technical background in database tools, and excellent communication and presentation skills.

Duties and Responsibilities

Project Management:

• Lead team members and partners through the Data Services pipeline: Discovery, Data Modeling, Quality Assurance, Report Design, User Training, Ongoing Iteration.

Data Integrity & Troubleshooting:

• Maintain the accuracy and integrity of data, identifying and troubleshooting discrepancies or issues related to sales/customer/operational data feeds. Collaborate with third party technical experts to ensure smooth data flow and consistent reporting.

Partnership Support:

• Ensure that data and insights are shared clearly and effectively with stakeholders. Work directly with presenting partners to answer questions, resolve issues, and provide actionable insights in areas including box office performance, ticket sales trends, and audience behavior. Generate custom reports and visualizations to facilitate decision-making.

Process Improvement:

• Identify opportunities to improve data collection, reporting processes, and overall support for presenting partners. Provide recommendations to streamline workflows and enhance the effectiveness of partnership programs. Adapt previous bespoke projects to deliver comparable tools to partners who may use disparate systems.

Leadership:

• Supervise the Business Intelligence Analyst in data engineering and visualization projects.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Cooperation
  • Establishes and maintains effective relationships
  • Active listener
  • Offers assistance and support to co-workers
  • Works cooperatively in group situations

• Adaptability
  • Able to work around unexpected changes of circumstance or workload
  • Modifies a planned course of action based on new circumstances
  • Changes communication style to achieve the best results, effectively bridging the gap between technical data and non-technical stakeholders.

• Functional Competencies
  • Looks for ways to improve and promote quality
  • Demonstrates accuracy and thoroughness
  • Understands the broader business objectives and tailors data solutions to align with strategic goals
  • Anticipates stakeholder needs and translates technical findings into business-relevant insights
  • Strong technical skills in data modeling, visualization, and database querying

• Team Orientation
  • Fosters team cooperation
  • Understands team roles and responsibilities
  • Supports group problem solving

Qualifications aka KSAOs

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong analytical and problem-solving skills
• Proficiency in PostgreSQL and data visualization tools (e.g., Domo, Tableau, PowerBI)
• Experience with DBT, Visual Studio Code, and GitHub preferred
• Familiarity with CRM systems such as Salesforce or Tessitura
• Ability to manage multiple projects and meet deadlines
• Excellent communication and presentation skills

Education and/or Experience

• Bachelor's degree in Business, Data Analytics, Marketing, or a related field.
• 2+ years of experience in data analysis, business intelligence, or a related role.
• Passion for the arts and understanding of the theater industry is a plus.

Communication Skills

• Ability to interpret and analyze complex data sets.
• Ability to respond to inquiries from partners and internal stakeholders.
• Ability to write clear, concise reports and documentation.
• Ability to present technical information to non-technical audiences.

Critical Thinking

• Ability to identify data quality or pipeline issues and propose effective solutions.
• Ability to evaluate and improve existing processes.
• Ability to adapt tools and reports to meet diverse partner needs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to:

• Participation in video conference calls
• Travel by plane to visit partner teams (brief trips a few times per year)