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Job Description

What you get to do in this role:

• Lead UI for a suite of products working across our platform team, and our application engineering team.
• Work collaboratively inside a cross-functional team, while providing design leadership inside a truly agile environment.
• Work closely with product management and engineering, providing design perspective to help ensure a unified and cohesive experience across the ServiceNow ecosystem.
• Conduct user needs assessment, task analysis, and develop user profiles; identify key tasks for user research, competitive analysis, user testing, and develop usability plans.
• Develop high-level task flow content and then use storyboards and other design documents to communicate concepts and vision to others.
• Develop UI layouts including controls, labels, and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification.
• Create end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes.

Qualifications:

To be successful in this role you have:

• 10+ years of experience in UI Development.
• Experience mentoring or leading designers on complex projects.
• An inspiring portfolio showing us how you have researched and crafted great experiences, seeing them through to released products.
• Ability to understand and distill complex problems into elegant, informed solutions.
• Ability to articulate and champion your design solutions based on human-centered design principles and incorporating research data.
• Expert with design tools (e.g. Sketch, Adobe XD) to produce wireframes and high-fidelity interactive prototypes.
• Experience working in an iterative and agile development environment.
• Excellent teamwork and communication skills to effectively collaborate with multi-functional and multi-disciplined teams.
• High level of initiative and a “make it work” ethos to successfully bring a product design from conception to launch with minimal supervision.

Bonus Points:

• Experience facilitating design thinking workshops.
• Expertise in one or more of the following enterprise product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal.
• Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!