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The Assistant Store Director will be responsible for supporting the Store Director in driving the business through sales support, enforcing operational policies, training, and stock management. This position maintains the highest degree of customer service every day in accordance with brand principles and empowers associates to make decisions in the best interest of providing an elevated customer experience. The Assistant Store Director collaborates closely with HQ team in Paris, overseen by the Store Director.

Business and Sales Performance:

• Develop, train and continuously motivate associates towards achieving and exceeding personal and category sales objectives while applying retail excellence.
• Demonstrate leadership by playing an active role on the selling floor, coaching and team.
• Manage and lead team efforts in clienteling focused on new client acquisition and retention.
• Analyze and monitor store KPI’s on a daily, weekly and monthly basis to implement action plans to achieve target KPI’s.
• Perform daily reporting and analysis & identify opportunities to improve performance.
• Ensure the highest level of customer service.
• Analyze performance by category and partner with the Merchandising team to validate action plan in order to drive a positive and sustainable growth.
• Responsible for P&L of the store.

Operational excellence:

• Train, coach, and lead all associates in execution of operations tasks, i.e POS procedures, return procedures, alteration requests, safety and security.
• Ensure compliance with all operational policies and procedures through partnership with the Retail Operations, Supply, Sales Audit and Architecture / Facilities HQ teams & be pro-active in suggesting local adaptations to procedures. 

Inventory Management:

• Execute routine cycle counts, identify inventory discrepancies and follow the standard flow to address as needed. 
• Ensuring merchandise and supply deliveries are accurate, verifying all quantities shipped/received match corresponding documentation for all incoming/outgoing shipments and report any discrepancies to relevant department.
• Oversee the annual physical inventory process; ensuring loss is less than brand standards.

Team Leadership:

• Lead, coach, and motivate team to perform at their highest potential.
• Coach the sales team on how to deliver a unique and memorable shopping experience, observing the sales floor and providing feedback accordingly.
• Manage performance review and development plans for all direct reports.
• Ensure all staff receives monthly, quarterly and annual feedback.
• Ensure behavior reflects the brand and people values, showing pride, enthusiasm, commitment and initiative.
• Approve and monitor store schedules.
• Ensure the integrity of payroll and the payroll process.

Visual Merchandising:

• Ensure store visual merchandising standards are met and maintained.
• Review sales frequently and take action on visual merchandising to maximize sales. 

Store Operations:

• Ensure compliance with corporate policies and procedures.
• Partner with Retail Operations to ensure inventory accuracy and shrink rates within company standards by regularly following up with operations and executing initiatives as needed.

CRM:

• Responsible for driving the in-store shift from walk-in customer outreach to meaningful client relationship building by supporting the development of a robust client development strategy.
• Competitor Market Awareness.

Requirements:

• At least 3 years work experience in luxury retail environment.
• Knowledge of Microsoft Office programs and Store operation application.
• Action oriented; drive for result.
• Able to motivate others and build effective team.
• Service orientation and customer focus.
• Social perceptiveness.
• Able to mediate and negotiate to resolve conflict.
• Problem-solver.
• Strong oral and written communication skills.