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National Associates, Inc. (NAI) is a full-service Staffing and Human Resources Management firm. We represent clients and candidates across every industry. With over 20+ years experience, we currently provide services to the Washington, DC, metropolitan area and 17 other states. In our 20+ years, we have learned that the best way to service our customers is to understand their needs and to facilitate an open line of communication. Job Description Year Contract Position The Tier 2 VTC engineer will be responsible for ensuring that video and potentially audio teleconferencing systems operate in a reliable, available, and scalable manner. Excellent interpersonal and customer service skills; strong communicator; manages multiple customer priorities at a given time; prioritizes and works with designated groups as needed; works independently with limited supervision; is highly motivated. Minimum Requirements 12 years experience - Hands-on experience with VTC technologies 7 years experience - Specific knowledge and experience with Crestron and Cisco VTC platforms 5 years experience - Knowledge of Video and Audio Controllers and Signaling 5 years experience - Experience with Cisco TMS Telepresence 5 years experience - Experience using Jabber, Webex, and Microsoft Lync 7 years experience - Gather technical and business requirements, develop customized solutions and manage customer expectations 7 years experience - Perform customer site assessments, complete wall-to-wall inventories, make recommendations on parts needed and support the installed base of systems 3 years experience - Ability to provide advice and recommendations on system upgrades, replacements, or new systems 7 years experience - Communication with vendors for upgrades and troubleshooting issues with equipment and software 4 years experience - VTC field experience within government agencies and public schools 10 years experience - Independently manage projects and provide regular updates to the senior staff and management team 12 years experience - In-depth knowledge of diverse audio/video systems 3 years experience - Polycom and Tandberg VTC systems expertise 5 years experience - Installation and maintenance of set-top boxes (STBs) 12 years experience - Perform maintenance on customer production equipment 5 years experience - Capable of training and demonstrating product features and operation to non-technical customers 7 years experience - Senior level customer tech support via video, phone, email for complex video conferencing systems, web-conferencing, and AV equipment usage 7 years experience - Develop Statement of Work for design and installation of Video solutions such as Cisco Telepresence Required - Bachelor's Degree Desired - Knowledge of Vbrick and Medicast video solutions. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr