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We are looking to hire 3-4 employees as Summer Library Assistants to help provide an outstanding library experience for our diverse community during the library’s busiest season. These are part-time positions, with candidates working 15-20 hours/week during the months of April-August 2025.

Interviews for this position will be held (virtually) in early April.

Do you enjoy providing top-notch customer service?

Do you love connecting kids and families with great books, programs, and services?

Does the idea of creating a welcoming atmosphere for diverse populations excite you?

The Town of Chapel Hill is a welcoming and safe place for everyone. When we are successful, Chapel Hill will be a place where all people thrive.

The Chapel Hill Public Library is a future-focused, user-centric organization, dedicated to the concept of continual improvement. We are guided by our Service Pledge to provide friendly, helpful, responsive, and engaged service to our community whenever and whyever they choose to visit us.

Who we're looking for:

• You are friendly, engaging, patient and optimistic. You enjoy working with the public and being of service.
• You love books and are comfortable recommending all kinds of books to all kinds of people.
• You are a team player who thinks quickly on your feet.
• You are comfortable using, troubleshooting, and assisting in the use of computing devices, including desktop, mobile, and emerging technologies.

This is a temporary appointment from April 28 - Aug 30, 2025. The Town may choose to extend the term of employment beyond Aug 30, 2025.

Responsibilities:

• Provide outstanding customer service in person, on the phone, and online. Initiate contact with customers, provide helpful, friendly, knowledgeable service, take ownership of completing transactions & resolving problems, communicate effectively.
• Help customers discover materials, both in-house and online. May include checking in/shelving materials, processing/mending materials, merchandising collections, creating written content, etc.
• Help people navigate library services. May include helping with patron registration & accounts, maintaining catalog records, resolving routine problems with library equipment & services, providing instruction or recommendations, etc.
• Assist with library and/or Town programs, promotions, and initiatives. This may include leading a story time, coordinating a book group, assisting with the launch of new service, contributing to social media, serving on a library or Town-wide committee, etc.
• Perform other tasks as required.

Supervision

Work may require the direction of volunteers or interns.

Physical Demands

The work is performed sitting, standing, walking, squatting, reaching, and bending. The employee uses equipment requiring a high degree of dexterity. May require lifting 10-15 pounds.

Work Environment

The work is typically performed in an office environment.

Knowledge of:

• Town and Library policies and procedures
• Library materials and availability
• Online resources
• Microsoft Office suite
• Desktop PCs and mobile devices.

Ability to:

• Positively interact with a diverse clientele
• Interpret and communicate library policies and procedures
• Accomplish detail-oriented tasks
• Solve problems and make sound decisions
• Model the Town VALUES of RESPECT

Minimum Qualifications:

An equivalent combination of education and experience that provides the required knowledge, skills and abilities to perform the duties of the job.

Formal Education

Bachelor’s Degree or equivalent

Experience

Minimum one year experience in a customer service environment required. Library or bookstore experience preferred.

Certification & Other Requirements

None