Library digital assistant - Tilbury Library Job at Volunteer Cent...
Volunteer Centre Harlow - Essex, MD, United States, 21221
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Overview
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Overview
Library Digital Assistant - Tilbury Library
We are looking for a volunteer to provide one-to-one attention to customers in libraries who need support in accessing online sources and using digital technology such as tablets, laptops, and computers.
Tasks and Responsibilities
- Inspire and support customers on an individual basis to gain basic computer and online skills such as word processing, printing, and using the internet.
- Promote access to online information, including library resources.
- Recommend and direct customers to trusted/recognized online services and websites.
- Refer or signpost to other providers and library staff where appropriate.
- Support customers in their next steps in becoming confident computer and internet users.
- Be available to attend library training sessions throughout the year, helping to keep your own skills up to date and relevant.
- Remain impartial and maintain confidentiality when communicating with customers.
- Make sure that reasonable care is taken at all times for the health, safety, and welfare of yourself as an individual as well as customers.
- Support and contribute to other library IT initiatives if the demand arises.
Skills
- Have the confidence and basic knowledge to show library customers how to use computers for tasks such as word processing, internet searching, and sending emails.
- Be responsive and attentive to customers' different requirements within any one session.
- Be able to communicate clearly, keeping information simple and easy to understand.
- Have a positive, inspiring, and enthusiastic manner when engaging with customers and staff.
- Be able to engage with people of all ages and backgrounds.
Benefits
- Expenses reimbursed (to be agreed with the organization).
- Health and Safety Policy.
- Ongoing support.
- Training provided.
- Volunteers covered by insurance.
When Can I Volunteer?
Start Date: 29/04/2024
End Date: 05/05/2025
Availability:
Morning: No
Afternoon: Yes (2pm - 4pm)
Evening: No
Location
Tilbury Library
16 Civic Square
Tilbury
Essex