Santa Maria Hostel
Chief Development and Communications Officer
Santa Maria Hostel - Houston, Texas, United States, 77246
Work at Santa Maria Hostel
Overview
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Overview
About the Company:
Santa Maria Hostel is a reputable nonprofit organization based in Houston, TX, dedicated to providing housing and support services to women and children in need. Our mission is to empower individuals with the tools and resources they need to regain stability and independence.
Position Summary: The
Chief Development and Communications Officer (CDCO) is responsible for implementing all aspects of operations, project, and capital fundraising for Santa Maria - Houston and Santa Maria – Austin. This includes donor relations, special events, volunteer management, and PR/communications. This includes short- and long-term planning, marketing and financial management, and cultivating, soliciting and stewarding donors.
The CDCO also develops and maintains systems to support fundraising, including donor, prospect and volunteer management, research, gift processing and recognition. Other duties may be assigned.
Essential Duties and Responsibilities:
Fundraising
In partnership with the CEO, establish measurable annual goals to to resource the organization’s budgeted needs and other projects, including capital – with an expectation to increase fundraising annually to meet growing needs.
Secure funding from individuals, foundations and corporations. This includes grants and proposals, major gifts, event sponsorships and annual giving campaigns.
Recruit, hire, mentor, train, supervise and evaluate development team staff.
Develop internal processes and systems to cultivate, solicit and steward donors.
Plan and execute special events.
Supervise data entry and maintenance to ensure accurate donor and prospect data, timely donor acknowledgement and accurate reporting.
Produce timely and accurate reports on charitable contributions and income and expense budgets, and ensure sound fiscal operations of development department.
Oversee volunteer management.
Develop and manage community partnerships.
Ensure compliance with all relevant regulations and laws, maintain accountability standards to donors and ensure compliance with code of ethical principles and standards of professional conduct for fundraising executives.
Stay informed about best practices in the development profession, continually evaluating new and emerging ideas for potential implementation at Santa Maria.
Communications
Develop a communications strategy, including thought leadership and methods of communication, such as website, blogs, podcasts, workshops, newsletters, annual reports, social media, PR and public speaking.
Foster a culture of communication and ensure all external and internal messaging and branding are executed in support of the organization's mission, vision and strategic priorities.
Train and coach staff across the agency to ensure consistent messaging.
Oversee the development of collateral materials for fundraising, communications, programs, and other departments.
Manage communications team, including support with PR, social media, email and website development.
Establish performance measures, monitor results, and evaluate the efficacy of communications work.
Executive Leadership and Administration
Collaborate with the CEO, executive team and the Board of Directors to advance Santa Maria’s mission and strategic objectives.
Cultivate and sustain a strong partnership with the Board of Directors and Advisory Council to leverage stakeholder expertise and connections to achieve Santa Maria’s fundraising goals.
Represent Santa Maria in advocacy activities and public events as needed, ensuring a positive image of the organization to its various constituents.
Attend all Board meetings and provide reports to the CEO in advance.
Promote organizational stability by creating a work environment that is rewarding to staff and volunteers.
Upon legal review and where authorized by the CEO, the CDCO may sign contracts or other instruments to be executed, except in those instances where approval of others or the signature of others is expressly required by the Articles of Incorporation, the Bylaws, any law of the State of Texas, or by funding agencies.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor’s degree from a four-year college or university.
5-7 years of fundraising experience with a proven track record of meeting and exceeding fundraising goals.
Thorough understanding of fundraising, including best practices regarding donor cultivation, solicitation
and stewardship.
Experience managing and implementing a comprehensive development program.
Strong understanding of donor data management, gift processing, and fundraising reporting.
Able to work independently with minimal supervision.
Proven ability to successfully manage staff.
Exceptional verbal, written and presentation skills.
Ability to problem-solve and think ahead.
Excellent organizational skills with the ability to effectively manage multiple tasks simultaneously.
Proficient in Microsoft Office products.
Certification in fundraising such as Certified Fund Raising Executive (CFRE) preferred.
Competencies:
To perform the job successfully, an individual should demonstrate the following:
Communications
– Express ideas and thoughts verbally land in written form. Exhibit good listening and comprehension. Keep others adequately informed. Select and use appropriate communication methods.
Conflict Resolution
– Encourage open communications. Confront difficult situations. Maintain objectivity. Manage emotions. Use negotiation skills to resolve conflict.
Customer Service
– Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit constituent feedback to improve service; Respond to requests for service and assistance; Meet commitments.
Dependability
– Follow instructions, respond to management direction; Take responsibility for own actions; Keep commitments; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notify appropriate person with an alternate plan.
Ethics
– Treat people with respect; Inspire the trust of others; Work with integrity and ethically; Uphold organizational values.
Problem Solving
– Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.
Language Ability:
Ability to read, analyze and interpret general scientific and technical journals and documents. Ability to follow technical procedures, or governmental regulations. Ability to effectively present information to groups such as CEO, Board of Directors, top management, public groups and clients.
Math Ability:
Ability to add, subtract, multiply and divide in all units of measures, using whole numbers, common fractions and decimals.
Reasoning Ability : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.
Computer Skills:
Must have strong working knowledge of Microsoft Office (Word, Excel, Outlook, etc). Previous fundraising software experience preferred.
Supervisory Responsibilities : Development Director (currently in Austin, TX), Marketing Manager, Senior Director Community Engagement and other positions as assigned
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this position, the employee is regularly required to sit and use hands to finger, handle and feel. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand, climb or balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Santa Maria Hostel is committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This position requires local travel, travel between Houston and Austin, and some weekend/evening hours.
Santa Maria Hostel is a reputable nonprofit organization based in Houston, TX, dedicated to providing housing and support services to women and children in need. Our mission is to empower individuals with the tools and resources they need to regain stability and independence.
Position Summary: The
Chief Development and Communications Officer (CDCO) is responsible for implementing all aspects of operations, project, and capital fundraising for Santa Maria - Houston and Santa Maria – Austin. This includes donor relations, special events, volunteer management, and PR/communications. This includes short- and long-term planning, marketing and financial management, and cultivating, soliciting and stewarding donors.
The CDCO also develops and maintains systems to support fundraising, including donor, prospect and volunteer management, research, gift processing and recognition. Other duties may be assigned.
Essential Duties and Responsibilities:
Fundraising
In partnership with the CEO, establish measurable annual goals to to resource the organization’s budgeted needs and other projects, including capital – with an expectation to increase fundraising annually to meet growing needs.
Secure funding from individuals, foundations and corporations. This includes grants and proposals, major gifts, event sponsorships and annual giving campaigns.
Recruit, hire, mentor, train, supervise and evaluate development team staff.
Develop internal processes and systems to cultivate, solicit and steward donors.
Plan and execute special events.
Supervise data entry and maintenance to ensure accurate donor and prospect data, timely donor acknowledgement and accurate reporting.
Produce timely and accurate reports on charitable contributions and income and expense budgets, and ensure sound fiscal operations of development department.
Oversee volunteer management.
Develop and manage community partnerships.
Ensure compliance with all relevant regulations and laws, maintain accountability standards to donors and ensure compliance with code of ethical principles and standards of professional conduct for fundraising executives.
Stay informed about best practices in the development profession, continually evaluating new and emerging ideas for potential implementation at Santa Maria.
Communications
Develop a communications strategy, including thought leadership and methods of communication, such as website, blogs, podcasts, workshops, newsletters, annual reports, social media, PR and public speaking.
Foster a culture of communication and ensure all external and internal messaging and branding are executed in support of the organization's mission, vision and strategic priorities.
Train and coach staff across the agency to ensure consistent messaging.
Oversee the development of collateral materials for fundraising, communications, programs, and other departments.
Manage communications team, including support with PR, social media, email and website development.
Establish performance measures, monitor results, and evaluate the efficacy of communications work.
Executive Leadership and Administration
Collaborate with the CEO, executive team and the Board of Directors to advance Santa Maria’s mission and strategic objectives.
Cultivate and sustain a strong partnership with the Board of Directors and Advisory Council to leverage stakeholder expertise and connections to achieve Santa Maria’s fundraising goals.
Represent Santa Maria in advocacy activities and public events as needed, ensuring a positive image of the organization to its various constituents.
Attend all Board meetings and provide reports to the CEO in advance.
Promote organizational stability by creating a work environment that is rewarding to staff and volunteers.
Upon legal review and where authorized by the CEO, the CDCO may sign contracts or other instruments to be executed, except in those instances where approval of others or the signature of others is expressly required by the Articles of Incorporation, the Bylaws, any law of the State of Texas, or by funding agencies.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor’s degree from a four-year college or university.
5-7 years of fundraising experience with a proven track record of meeting and exceeding fundraising goals.
Thorough understanding of fundraising, including best practices regarding donor cultivation, solicitation
and stewardship.
Experience managing and implementing a comprehensive development program.
Strong understanding of donor data management, gift processing, and fundraising reporting.
Able to work independently with minimal supervision.
Proven ability to successfully manage staff.
Exceptional verbal, written and presentation skills.
Ability to problem-solve and think ahead.
Excellent organizational skills with the ability to effectively manage multiple tasks simultaneously.
Proficient in Microsoft Office products.
Certification in fundraising such as Certified Fund Raising Executive (CFRE) preferred.
Competencies:
To perform the job successfully, an individual should demonstrate the following:
Communications
– Express ideas and thoughts verbally land in written form. Exhibit good listening and comprehension. Keep others adequately informed. Select and use appropriate communication methods.
Conflict Resolution
– Encourage open communications. Confront difficult situations. Maintain objectivity. Manage emotions. Use negotiation skills to resolve conflict.
Customer Service
– Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit constituent feedback to improve service; Respond to requests for service and assistance; Meet commitments.
Dependability
– Follow instructions, respond to management direction; Take responsibility for own actions; Keep commitments; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notify appropriate person with an alternate plan.
Ethics
– Treat people with respect; Inspire the trust of others; Work with integrity and ethically; Uphold organizational values.
Problem Solving
– Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.
Language Ability:
Ability to read, analyze and interpret general scientific and technical journals and documents. Ability to follow technical procedures, or governmental regulations. Ability to effectively present information to groups such as CEO, Board of Directors, top management, public groups and clients.
Math Ability:
Ability to add, subtract, multiply and divide in all units of measures, using whole numbers, common fractions and decimals.
Reasoning Ability : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.
Computer Skills:
Must have strong working knowledge of Microsoft Office (Word, Excel, Outlook, etc). Previous fundraising software experience preferred.
Supervisory Responsibilities : Development Director (currently in Austin, TX), Marketing Manager, Senior Director Community Engagement and other positions as assigned
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this position, the employee is regularly required to sit and use hands to finger, handle and feel. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand, climb or balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Santa Maria Hostel is committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This position requires local travel, travel between Houston and Austin, and some weekend/evening hours.