Get new jobs for this search by email

USER SERVICES ASSISTANT, University Libraries

Join to apply for the USER SERVICES ASSISTANT, University Libraries role at Inside Higher Ed

USER SERVICES ASSISTANT, University Libraries

1 day ago Be among the first 25 applicants

Join to apply for the USER SERVICES ASSISTANT, University Libraries role at Inside Higher Ed

Job Description

USER SERVICES ASSISTANT, University Libraries

Job Description

USER SERVICES ASSISTANT, University Libraries

Category

Charles River Campus --> Library

Job Location

BOSTON, MA, United States

Tracking Code

25500025980805

Posted Date

8/6/2025

Salary Grade

Grade 23

Position Type

Full-Time/Regular

The Boston University Libraries Seeks Two User Services Assistants Who Can Deliver Responsive Customer Service To The University And Extended Visitor Communities. Providing Access To Library Services, Resources, Collections, And Equipment At One Or More Of The Libraries' Service Points, The User Services Assistant Actively Listens To Questions And Requests From The User Community, Interprets Policies And Procedures, And Provides Referrals To The Libraries' Services And Resources To Address Patron Needs. The Libraries Have Two Openings:

• East Campus (Day)
• Summer schedule: Tuesday-Friday 9:00 AM-5:00 PM (Pickering Library), Saturday 10:00 AM-6:00 PM (Pardee Library)
• Academic year schedule: Tuesday-Friday 9:00 AM-5:00 PM (Pickering Library), Saturday 10:00 AM-6:00 PM (Pardee Library)

• Mugar Memorial Library (Morning)
• Summer schedule: Sunday 9:45 AM-5:45 PM, Monday-Thursday 7:45 AM-3:15 PM (Mugar Library)
• Academic year schedule: Sunday 9:45 AM-5:45 PM, Monday-Thursday 7:45 AM-3:15 PM (Mugar Library)

• Mugar Memorial Library (Evening) - Eligible for shift differential
• Summer schedule: Sunday-Thursday 3:15 PM-11:15 PM (Mugar Library)
• Academic year schedule: Tuesday-Saturday 3:15 PM-11:15 PM (Mugar Library
  

A resume and cover letter are required to be considered. This position will remain open until filled. Responsibilities:

• Interacts with faculty, students, and other patrons concerning all circulation functions including loans of library materials, reserve items, finding resources at consortial libraries, resolving issues about fines and missing items, and assistance with requesting materials through interlibrary loan or digitization. Answers questions about access to materials, demonstrates how to find library resources such as journal articles, and refers patron to the appropriate librarians for consultations and in-depth research support. Routes visitors and additional members of the user community to appropriate borrowing privileges.
• Completes activities such as book searching, shelving, collecting statistics, handling financial transactions, sorting & delivering library materials and identifying opportunities for service improvements. Performs some processing of materials for stacks or reserves and works with staff to resolve problems, correct errors, and maintain the physical condition of collections or records within the library services platform (Alma). Participates in the pick-up, sorting, delivery, check-in & return of materials between library units on the Charles River Campus.
• Assists in the supervision and training of student employees at the branch. Guides student employees, assigns them work, and assists student employees as needed.
• Assists with special projects such as stacks maintenance, storage retrieval, shelf-reading, resolution of issues such as lost/missing items, delivery of mail within the branch or tracking of statistics.
  
  

Required Skills

Required Skills

• Bachelor's degree
• 1-3 years of relevant experience
  
  

Working at Boston University Libraries Boston University Libraries is a learning organization that supports BU librarians, archivists, and information and subject specialists seeking and sharing knowledge, practices, and perspectives that advance library collections services, and their own professional development. In a collaborative, supportive, and engaging work environment, BU Libraries expert staff assist multidisciplinary research and exploration, build distinctive collections and archives of enduring research value, and empower users to thrive amid an ever-changing information environment. Located in the heart of Boston, the BU Libraries are embedded in numerous vibrant regional and national library and information specialist networks. The BU Libraries are active members within the Boston Library Consortium (BLC), the Association of Research Libraries (ARL), the Northeast Research Libraries Consortium (NERL), HathiTrust, ArchivesSpace, and the Coalition for Networked Information (CNI), and library staff at BU serve as engaged thought-leaders on a wide breadth of library management and service areas across diverse communities. Boston University, a member of the Association of American Universities (AAU), is one of the leading private research and teaching institutions in the world, with three primary campuses in the heart of Boston and programs around the globe. Chartered in 1869, the University is home to more than 33,000 students from more than 130 countries, 375,000 living alumni, 10,000 faculty and staff, and 17 schools and colleges.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Skills

Job Location: BOSTON, MA

Position Type: Full-Time/Regular

Salary Grade: Grade 23

To apply, visit https://jobs.silkroad.com/BU/External/jobs/315741

Copyright 2025 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency

jeid-98a511b9d3b2d24f9af481ed3220d348

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Online Audio and Video Media

Referrals increase your chances of interviewing at Inside Higher Ed by 2x

Sign in to set job alerts for “Service Assistant” roles.

Boston, MA $60,000.00-$67,000.00 6 days ago

Receptionist - Mercedes-Benz of Westwood

Trayline and Room Service Assistant 20 Hours

Boston, MA $50,000.00-$65,000.00 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr