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Salary: $35,755.20 - $55,868.80 Annually
Location : 901 N Main St High Point, NC 27260
Job Type: Full-Time
Job Number: 7331
Department: Library Lending Services
Opening Date: 03/03/2025
Closing Date: 3/16/2025 11:59 PM Eastern

Job Description

Who We Are
At the City of High Point, we celebrate the creator in everyone. Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us. We are collaborators, we are makers, we are visionaries.

We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise. You'll join a diverse team of over 1300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world!

The City of High Point is currently seeking a Library Assistant that performs routine para-professional and customer service work in the Public Library, which involves lending materials, keeping records of those materials and their borrowers, and keeping books in order on shelves. does related work as required.
Essential Tasks

• Answers borrowers' questions about reserves in person and over the telephone, using information found in the computer.
• Answers the telephone and transfers calls to other parts of the library.
• Answers questions about the Library at the Customer Service Desk as assigned.
• Checks books and non-print materials out to borrowers, scans RFID tags barcodes with antenna or scanner and operates computer and circulation system.
• Registers new borrowers, which involves oral communication, reading applications filled out by the borrower, entering information into a computer, and interpreting information on driver's license.
• Collects fees for damaged and lost materials and Friends Continuous Book Sale, involving finding and interpreting information in the computer and operating a money transaction program and credit card machine.
• Performs computer operations involving renewing materials, changing status of library cards, and other activities related to circulation of library materials.
• Checks shelves for overdue, lost and requested materials which involves going to all three floors of the Library and searching shelves for materials listed on a computer printout.
• Straightens shelves, which involves pushing books into an upright position with edges aligned with the edges of the shelves.
• Performs shelf-reading, which involves checking all books on shelves to make sure they are in alphabetical or Dewey Decimal order, identifying misfiled books, and placing misfiled books in correct places.
• Shifts books, which involves moving books from one shelf to another, sometimes by hand and sometimes with a cart.
• Checks in materials using a computer, circulation system and RFID antenna.
• Manually changes status and holdings codes, as needed.
• Sorts books, which involves separating them by types and putting them in appropriate places in the book sorting room.
• Shelves books, which involves going to all three floors of the Library pushing carts and placing books on shelves in correct location by alphabetical or Dewey Decimal order.
• Writes RFID tags using a computer, RFID antenna and specific computer program.
• Inspects returned items for damage or missing components.
• Places and cancels reserved materials for borrowers, which involves entering information in a computer.
• Processes reserved materials for library and self-service lockers at other locations pick up. which involves checking in materials to fill reserves, checking out materials and assigning self-service lockers using a circulation system and specific locker assigning computer program.
• Instructs library customers in use of the computerized catalog.
• Assists borrowers with self-checks, involves scanning library cards and using RFID antenna.
• Assists the public with using the photocopier i.e. make change and troubleshoot problems.
• Orders and maintains inventory for photocopier.
• Schedules maintenance and repairs for photocopier when needed.
• Opens and closes money transaction program and credit card machine, including tallying end of day moneys.
• Full-time employee -acts as team leader in absence of the supervisor.
• Ensures that all work is performed in accordance with OSHA and City Safety Standards and Policies

Qualifications

• Formal Education
  1. High School Diploma or GED equivalent
  2. At least one (1) year of verifiable retail or similar customer service experience in the last five years.
  3. Basic business offices practices, arithmetic and/or business math, typing, operation of computer, and principles of filling.
• Must have a valid North Carolina Driver's License.
• Applicants must upload a Cover Letter and Resume with an Application.
• Must be able to deal with and communicate well with the public and other employees to maintain a positive customer service and work atmosphere.
• Must have good listening skills and be self-motivated.
• Must be able to read, interpret, and manipulate information in computerized records.
• Must be able to follow written and oral instructions.
• Must be able to understand shelf order and the meaning of information on book spines.
• Must be able to move to all three floors of the library, push carts of books, and move books to and from carts and shelves.
• Must be able to work one (1) evening a week and a weekend rotation of every 4th weekend, with the occasional 3rd weekend, or able to work flexible hours, as schedule dictates.

Physical Requirements

• Hearing/Speaking - Expressing and/or receiving information by means of spoken word are both necessary to converse with people in person and over the phone.
• Visual Abilities - the ability to perceive via eyesight is required for this position:

1. Acuity, far - Clarity of vision at 20 feet or more. Both eyes 20/25 - R 20/30 - L 20/30 corrected
2. Acuity, near - Clarity of vision at 20 inches or less. Both eyes 20/25 corrected
3. Depth Perception - Three-dimensional vision. Ability to judge distance and space relationships so as to see objects where and as they actually are. Depth Perception - 4
4. Field of Vision - Area that can be seen up and down or to right or left while eyes are fixed on a given point.
5. Accommodation - Adjustment of lens of eye to bring an object into sharp focus. This item is especially important when doing near-point work at varying distances from eye.

All five aspects are judged to be important in carrying out the essential functions of this job.

• Physical Strength - degree of physical demands typically associated with this position include:

1. Light to Medium Work
2. Exerting up to 30 pounds of force occasionally. and/or
3. Exerting up to 20 pounds of force frequently. and
4. A negligible amount of force constantly to carry and/or move books and other material.

• Type of Physical Demands
  • Reaching - Extending the hand(s) or arm(s) in any direction.

1. Handling - Seizing, holding, grasping, turning, or otherwise working with hand(s).
2. Fingering - Picking, pinching or otherwise working with fingers primarily rather than the entire hand or arm.

Employee must reach to answer telephone, work with computer terminal, etc. Handles books, materials, cards, forms, documents, pencils, pens etc., requiring use of hands and fingers.
Mental Activity/Requirements

• Reasoning
  • The ability to apply principles of logical thinking to work tasks and practical situations and requests made by supervisor, other employees or members of the general public. to comprehend and respond to a variety of situations in an expedient manner. Must interpret information so good judgment is important.
• Mathematics Ability
  • The ability to use arithmetic to figure due dates and book and material fees and to complete time sheets.
• Language Ability
  • The ability to read emails, manuals, instructions, directions, book information, forms and other documents relating to the job.
  • The ability to write names, addresses, figures, and take messages.
  • The ability to be conversant in voice and diction so as to participate in discussions with other employees and the general public in person and by telephone.

Environmental Conditions

• Physical Surroundings
  • The Library Assistant is Inside Environmental Conditions: Protection from weather conditions but not necessarily from temperature changes.
• Hazards
  • No environmental hazards indicated for this position.
• Machinery/Tools/Work Aids/Other Equipment
  • Personnel Resolution, copier, computer, scanner, RFID antenna, credit card machine, calculator, stapler, pen, pencils, books, paper clips, cards, card files, telephone and directory.

Our Commitments
The City of High Point is committed to be an Equal Opportunity Employer which celebrates diversity and seeks to attract and retain the best qualified partners in service to the Citizens of the City of High Point. The City of High Point is an at-will employer and employees may be terminated or may terminate their employment at any time with or without reason for any reason not prohibited by law.
The City of High Point is committed to classifying and compensating its employees fairly and equitably for the work they do, weighed with both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this "living document" as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.
The City of High Point is committed to providing a safe, comfortable working environment to all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City's drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any of those positions without passing a pre-placement physical exam. Successful results from these conditions will result in an offer of employment.
City of High Point - Benefits Overview Statement

The City of High Point offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance. Employees in designated part-time positions may participate in some of the benefit programs offered to regular full-time employees.
Access the following link to view City of High Point Benefits and links to Benefit sites:
Benefits Overview

The Benefits Handbook provides a summary of benefits for City of High Point Employees. Benefits Booklet =
01

By completing these supplemental questions, you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to any question. Resumes may be uploaded as a supplement to the online application. Resumes are not accepted in lieu of application and/or the Work History section.Yes, I understand and agree, No, I do not agree.

• Yes
• No

02

Do you have a High School Diploma or GED?

• Yes
• No

03

Do you have a valid North Carolina Driver's License?

• Yes
• No, my license is with another state
• No, my license is expired
• No, I do not have a valid NC Driver's License

04

Do you have a minimum of one (1) year of verifiable retail customer service experience in the last five years?

• Yes
• No

05

How many years of verifiable experience do you have working in a retail customer service setting?

• Less than 1 year
• 1 year, but less than 2
• 2 year, but less than 3
• 3 year, but less than 4
• 4 years or more

06

How many years of experience do you have working a flexible schedule including nights and weekends?

• Less than 1 year
• 1 year, but less than 2
• 2 years, but less than 3
• 3 years, but less than 4
• 4 years or more

07

This position requires you to work one (1) evening a week and a weekend rotation of every 4th weekend, with the occasional 3rd weekend, or flexible hours, as schedule dictates. Are you willing to work 1 evening until closing per week and the described weekend rotation, or flexible hours?

• Yes
• No

08

Which of the following best describes your experience with Microsoft Windows?

• No proficiency
• Beginner
• Intermediate
• Advanced

Required Question