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Library Technical Assistant

Apply locations LIBRARY, VALDEZ-MAIN LEASED FROM OTHER time type Full time posted on Posted 12 Days Ago time left to apply End Date: March 8, 2025 (2 days left to apply) job requisition id JR100158

Job Description Summary

Department - County Free Library

Job Description

Job Type: Classified

Job Classification: 5914 - Library Technical Assistant

Salary Grade: 2

Pay Range

Hiring Range: $16.54 - $19.43 Per Hour

Full Range: $16.54 - $22.33 Per Hour

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification.

The Pima County Public Library is now accepting applications for the Library Technical Assistant position. Team members are largely cross-trained and ready to work in any part of the Library when the need arises. The successful candidate must be able to demonstrate a commitment to serving underserved and multicultural communities in Pima County.

We’re recruiting for multiple locations. The work location assignment is based on the needs of the library system. In the interest of service to our community, working evening and weekend shifts as assigned are required.

Essential Functions :

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Provides customer service by working directly with the public, answering telephone calls, sending electronic communications, interpreting and relaying library and Pima County policies and procedures, resolving complaints, and providing technical assistance with library equipment and software.
• Assists the public in the use of library resources and services including the catalog, databases, online accounts, digital downloads and self-service technologies.
• Troubleshoots and maintains library computers which includes working with library department and Pima County IT staff to resolve technological issues at division level.
• Assists library users with personal devices and technology including common web-based platforms, digital downloads, operating systems, software, and applications.
• Checks items in and out, issues and updates library cards, collects fines, processes deposits, bills customer accounts, issues refunds, processes reserved items and ILLs and researches information in customer accounts.
• Provides services to community members and library users by demonstrating cultural competence and emotional intelligence in support of the Library’s diversity, equity and inclusion initiatives as well as strategic directions.
• Communicates effectively both verbally and in writing.
• Abides by state and federal laws in handling confidential and sensitive information.
• Demonstrates and utilizes skills in problem solving, decision making, conflict resolution, de-escalation, and assessing needs of library patrons to effectively answer questions and meet requests.

Minimum Qualifications :

Any combination of skills, education or experience that demonstrates an ability to perform the duties and responsibilities identified in the classification. Other specific requirements may be identified by the department head at the time of recruitment.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Public library work experience.
• Customer service work experience.
• Excellent attention to detail.
• Experience with desktop computers.
• Experience with Microsoft Office Suite.
• Experience with personal electronic devices.
• Experience with Pima County Public Library Website.
• Interpersonal skills (empathy, diplomacy, collaboration).
• Work experience performing basic clerical tasks (e.g., data entry, answer phones, make photocopies).
• Is adaptable and responsive in a rapidly changing work environment (e.g., work schedule adjustments).
• Experience and ability to comprehend and follow company/organization policies and procedures.

Selection Procedure:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information :

Licenses and Certificates : Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.

Special Notice Items : This position works rotating shifts, including nights and weekends. Some positions may require bilingual abilities in English and a second language, as determined by the department head. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.

Physical/Sensory Requirements : Physical and sensory abilities will be determined by position.

Working Conditions: Primarily works in a public Library environment serving diverse populations. Other working conditions will be determined by the position.

EEO Information : Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.

Why Work Here?

Pima County stands out as an exceptional workplace, offering a supportive environment that fosters professional growth and personal satisfaction. As one of the largest employers in the region, Pima County prioritizes its commitment to creating a diverse and inclusive workplace, recognizing the unique contributions of each employee. Embracing innovation and collaboration, Pima County provides multiple opportunities in which individuals can make a meaningful impact on their community.

• One of the key advantages of working for Pima County is its comprehensive benefits package. Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security. Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being.
• Furthermore, Pima County takes pride in fostering a culture of continuous learning and development. Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs. In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service.
• By joining Pima County, individuals become part of a dedicated team working towards a common goal: enhancing the quality of life for residents and building a vibrant future. Pima County is not just an employer; it's a community that values its employees, encourages their growth, and invests in their success.