Marketing Director, User Experience
STERIS Canada Corporation - Mentor, Ohio, United States, 44060![STERIS Canada Corporation](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at STERIS Canada Corporation
Overview
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Overview
Voice of Customer/Product Requirements (SPD & Endo Reprocessing)Leading product development ideation workshops in the exploratory phaseCollaborate and validate Market Requirements Documentation to include strong, practical and relevant user needs and inclusionOversee the collaboration with Product Management and R&D to provide insights into users' needs, behaviours, and preferencesOrganize Customer visits for R&D team education prior to development commencingReview design choices during all aspects of the development processSupport the development of Customer guided instructions for UI designWorking with Product Management and R&D to further refine/define voice of Customer feedback and drive inclusion into marketing requirements and product designReview use cases for systems testing as part of the development phaseServe as resources to review reliability test planCustomer Persona/NeedsLead the development and implementation of a Customer Needs Design System Library that can be used to develop robust marketing requirements and product needs documentsDevelop/keep updated Customer personas to influence NPD, Customer Communication, Marketing Collateral & In-service DevelopmentDevelop/keep updated templates/user flow-charts for each modality that encompasses the Customers workflow of the product from shipping, receiving, installation, use and maintenanceDevelop standard Customer journey maps in reprocessingProvide strategic future planning skills and visionary thinking all through the customer mindsetDrive operational and executional excellence while leading creative thinking at scale across diverse product releases, platforms, and devicesDuties - cont'd
Support/Define usability studies for NPDIncludes onsite support for Human Factors testingAssist with recruitment as neededCommunications and Content Development
Participate and lead speaking commercial engagements on behalf of STERISRepresent STERIS Reprocessing on standard committees such as AAMIDevelop templates and training materials to support capital business cases for budgetingCollaborate with R&D and Marketing to translate impact of standards on portfolio and future initiativesEducation Degree
Bachelor's DegreeRequired Experience
15 years’ experience in Healthcare Reprocessing and/or Project ManagementDemonstrated experience in managing cross-functional projects or programsAbility to lead through ambiguity and inspire teams to follow in the face of change and innovationFamiliarity with Lean-Agile principles and continuous improvementChampion of UX and human-centered thinkingExperience with qualitative generative research, evaluative methodologies, and usability from concept formation through launchExperience conducting/moderating and planning one-on-ones, panels, and remote testing environmentsAbility to present insights in a compelling narrative and establish rapport with stakeholders as a Customer championStay current with industry trends, emerging technologies, and best practices for UX designPreferred Experience
Experienced with participation in professional associations - preferredSuccessfully manage multiple projects and teamsAbility to develop, inspire and align teams located in hybrid and global locations including cross-functional teamsSkills
Experience conducting insight work for healthcare environmentsSTERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences, and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.Nearest Major Market:
Cleveland
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.Nearest Secondary Market:
AkronJob Segment:
User Experience, R&D, Marketing Manager, Marketing Communications, Communications, Technology, Research, Marketing
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