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COMMUNICATION CENTER SPECIALIST I (CITY OF MOBILE)

This is communications and public contact work involving the operation of computer and telecommunication equipment for an action center.

NOTICE:

Documents are not automatically attached to your JobOpps account (profile). You must select and attach required documents to every application through the attachments tab on the application screen when you are applying.

It is extremely important to provide a valid email address on your application and to monitor the email account for notifications and additional information.

As you create a JobOpps account, you will be asked for Notification Preferences (email or paper). Paper notification is not available; therefore, "email" should be selected. All notifications will be sent by email only.

To ensure that messages arrive in your inbox safely, please add @personnelboard.org and @governmentjobs.com to your Safe Sender list. If you need details on how to add email addresses to your Safe Sender list, please refer to the Help documentation of your email program, or contact your email service provider.

A Communications Center Specialist I may be required to work shifts, holidays and weekends.

This is communications and public contact work involving the operation of computer and telecommunication equipment for an action center.

NOTICE:

Documents are not automatically attached to your JobOpps account (profile). You must select and attach required documents to every application through the attachments tab on the application screen when you are applying.

It is extremely important to provide a valid email address on your application and to monitor the email account for notifications and additional information.

As you create a JobOpps account, you will be asked for Notification Preferences (email or paper). Paper notification is not available; therefore, "email" should be selected. All notifications will be sent by email only.

To ensure that messages arrive in your inbox safely, please add @personnelboard.org and @governmentjobs.com to your Safe Sender list. If you need details on how to add email addresses to your Safe Sender list, please refer to the Help documentation of your email program, or contact your email service provider.

A Communications Center Specialist I may be required to work shifts, holidays and weekends.

JURISDICTION YEARLY SALARY
CITY OF MOBILE $31,660 - $50,614

EXAMINATION: IMPORTANT NOTICE TO APPLICANTS. READ CAREFULLY. No written or oral examination will be required. Applicants will be scored on the basis of an evaluation of their education, training, experience and personal qualifications as outlined by the candidates' sworn statements in their application, upon corroborative evidence obtained by investigation and the applicants' responses to the job-specific Supplemental Questions. Applicants must provide all background information and supportive documents as requested on the application, supplemental questions and job posting. MINIMUM QUALIFICATION REQUIREMENTS : Graduation from a standard senior high school, or the successful completion of the General Educational Development (GED) test, and a minimum of one year communications or clerical experience in a public relations capacity; or a combination of education and experience equivalent to these requirements.

SPECIAL REQUIREMENT : Fluency in Spanish may be required, depending upon assignment.

ESSENTIAL REQUIREMENTS OF THE WORK : Good knowledge of English grammar and usage; good knowledge of functions and operations of the city, county, state, and public assistance agencies or the ability to readily acquire such knowledge; ability to deal with all telephone contacts in a tactful and courteous manner; ability to quickly convey concise and accurate information; ability to speak with a clear, well-modulated voice and to use proper grammar; ability to operate computerized communications equipment; ability to perform related routine clerical work; ability to establish and maintain effective working relationships with other employees, government officials and the general public. EXAMPLES OF WORK : (Any one position may not include all of the duties listed nor do the listed examples include all tasks which may be found in positions of this class.) Answers routine questions and complaints from the general public; directs requests to the appropriate department or agency for further action; places service order requests; dispatches after-hours personnel as required; performs follow-up on a variety of requests for information or public complaints; gives out information of a routine nature; refers inquiries to other sources as required; receives and answers minor operation problems for users; operates computer and telecommunication equipment; performs related routine clerical work; refers technical operation problems to appropriate maintenance representative; receives, sorts, and distributes mail; sends faxes; reserves rooms in government buildings; performs related work as required. DISTINGUISHING FEATURES OF THE WORK : An employee in this class is responsible for receiving and processing public and in-house requests for information or action via telephone, electronic or postal mail. Work is performed under the general supervision of a Communication Center Manager or other superior and no supervision is exercised over other employees. An employee in this class may be required to work night, weekend or holiday hours.

IMPORTANT INFORMATION FOR ALL APPLICANTS

NOTICE:

Documents are not automatically attached to your JobOpps account (profile). You must select and attach required documents to every application through the attachments tab on the application screen when you are applying.

__________________

All applications must be submitted online through the Mobile County Personnel Board JobOpps site.

Paper applications will not be accepted and will be returned .

An email address is required for all applications. For information on obtaining an email address, visit the FAQs link on the Job Opportunities page at www.personnelboard.org . The Mobile County Personnel Board does not endorse any particular provider.

Accuracy and truthfulness are of primary importance for Merit System employment and all applications are reviewed with this in mind. Errors, omissions and inaccurate information on the application will be construed as an incomplete application and will result in rejection of the application. Therefore, special attention should be given to each and every question and every attempt made to answer each correctly.

Resumes will not be accepted in place of completing the education and experience sections of the application.

INCOMPLETE APPLICATIONS WILL BE DISQUALIFIED

Applications must be complete and all required or supplemental documents (college transcripts, driver’s license, and/or certifications) must be attached at the time of submitting the application. See the job posting and the supplemental questions for required documents for each job posting.

If needed, computers and scanners are available in our office

at 1809 Government Street, Mobile, Alabama.

Our office hours are 8:00 am to 5:00 pm Monday - Friday, except for major holidays.

Only one application will be accepted per applicant per job posting.

Subsequent applications submitted for the same job posting will be rejected.

COLLEGE TRANSCRIPTS

College transcripts, where required or otherwise to be considered, must be attached as part of completing an application. Grade reports, computer downloads of grades, and diplomas are not transcripts and will not be considered. Transcripts must be either an official or student copy issued by the educational institution . See the College Transcript Information link on the Job Opportunities page at www.personnelboard.org for additional information and requirements regarding educational transcripts.

OPEN TO : All who meet the requirements as set forth in the job posting and who may lawfully be appointed to a position. Applicants for sworn law enforcement positions must be U.S. citizens.

RESIDENCE REQUIREMENTS : Unless otherwise stated in the job posting or supplemental questions, there are no residence requirements in order to apply. Applicants must bear all expenses incurred in reporting for testing or appointment. Upon appointment, the law gives the right to each Appointing Authority (Employer) to fix any further legal requirements regarding residence.

FINAL DATE FOR FILING APPLICATION : The completed application should be returned as soon as possible. In the event of tied scores, Rule 8.1 dictates that ties will be broken by the order in which applications are filed. Applications must be submitted by the final filing date and time specified on the job posting.

VETERANS PREFERENCE : For complete information on Veterans Preference points on an open competitive application, view the Veterans Information link on the Job Opportunities page at www.personnelboard.org .

MEDICAL EXAMINATION : Eligibles selected for appointment must meet the established medical and physical standards for the class of work. The medical examination must be by one of the physicians designated by the Personnel Board. Appointees must bear the cost of the examination.

The Mobile County Personnel Department reserves the right to limit the number of applicants summoned for interview. In such instances, a preliminary appraisal of qualifications, as indicated by the completed application, will be utilized as a guide in the selection of candidates to be summoned.

Aid and assistance in the examination procedure is available for the visually or otherwise disabled. Assistance may be requested by contacting the Mobile County Personnel Board at 251-470-7727.

A “Practice Test Seminar” is held in the Personnel Department Office, 1809 Government Street, Mobile, Alabama, at 9:00 a.m. on the third Wednesday of every month. The purpose of these seminars is to acquaint applicants or interested citizens with design format and procedures utilized by the department in its administration of written test selection devices. Inasmuch as testing facilities are limited, the seminars will be on a first come, first served basis, as long as space remains available.

NOTICE: The continuing eligibility for appointment of those who secure a place on the eligible list is subject to future changes in specifications.

ADAM BOURNE, PERSONNEL DIRECTOR

THE AGENCIES WE SERVE ARE EQUAL OPPORTUNITY EMPLOYERS

About the company

Promoting & Supporting Public Service Careers Among Merit System Agencies.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.

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