Creative Financial Staffing
Creative Financial Staffing is hiring: Technical Supporter in Gra...
Creative Financial Staffing - Granville, OH, US
Work at Creative Financial Staffing
Overview
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Overview
Help Desk Specialist
Onsite
$45,000 - $55,000
Summary of the Help Desk Specialist: Provide desktop/laptop, mobile device, and application support to end-users. Responsibilities include customer service, incident management, issue resolution, system administration, inventory management, and documentation.
Key Responsibilities of the Help Desk Specialist:
Provide Tier 1 and 2 support for hardware, software, and applications
Troubleshoot and resolve network, connectivity, and cybersecurity issues
Monitor systems, perform backups, and apply patches/upgrades
Administer Microsoft environment (Active Directory, Office 365, etc.)
Participate in IT projects and provide recommendations
Maintain documentation and assist with training as needed
Requirements of the Help Desk Specialist:
~2-year degree in Computer Science/IT or 4 years of relevant experience
~ Strong technical skills in network/system support, troubleshooting, Microsoft technologies
~ Understanding of virtualization, internet protocols, and security concepts
~ Excellent communication, analytical, and problem-solving abilities
~ Ability to work in a team, multi-task, and prioritize in a fast-paced environment
~ Willingness to work off-hours, be on-call, and travel occasionally