Mindlance
Technical Writer 2 Job at Mindlance in Birmingham
Mindlance - Birmingham, AL, United States, 35275
Work at Mindlance
Overview
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Overview
Communications and Documentation Specialist Position Overview
As part of the Southern Company Power Delivery Data Analytics team, the Communication and Documentation Specialist serves a multifunctional role focused on internal communications and technical documentation and supports existing internal communications and documentation team.
Key Responsibilities
- Compose and review technical documentation and user guides for internal software applications and analytics dashboards.
- Maintain and update existing articles and knowledge base ahead of fix version releases.
- Support the development of compelling PowerPoint presentations and video content for various audiences that showcase new applications, features, and benefits.
- Research and synthesize user feedback to improve overall content performance.
- Draft clear and effective emails and newsletters to communicate updates, changes, or announcements related to technical projects.
- Support website maintenance and content development, ensuring accuracy and clarity.
- Compose technical concepts into succinct one-pagers for executive leadership.
Required Qualifications
- 1-3 years of experience in technical writing (specifically in end-user product documentation) or a related field.
- 1-3 years of experience creating engaging written communications.
- Superior understanding of language and grammar principles (APA and MLA experience preferred).
- Familiarity with data analytics, Power BI, and application development concepts.
- Excellent time management, organizational, and problem-solving skills.
- Strong interpersonal and communication skills, with the ability to build relationships and work effectively across all levels of the organization.
- Proficiency in Microsoft Office Suite, specifically PowerPoint and SharePoint.
Preferred Qualifications
- Bachelor’s degree in Technical Communication, Computer Science, or a related field.
- Familiarity with standard UX/UI principles.
- Proficiency in video editing software, including Camtasia, Premiere Pro, and After Effects.
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
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