Communications Officer (911 Dispatch)
City of Rowlett - Rowlett, Texas, United States, 75089Work at City of Rowlett
Overview
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Overview
Please note that positions in our Police Department can take longer to fill, due to the extensive background check process. Thank you for your patience!Online Application - deadline is 8/31/2024 at 11:59pmCriminal Database CheckCritiCall TestingCommunications Center ObservationPersonal History StatementInterviewFinal Personal History Statement ReviewPsychological Evaluation and Polygraph TestingConditional Offer of Employment and Tentative Start DateAnswers 911 emergency phone lines and non-emergency lines; obtains necessary information about emergencies or complaints; determines what Fire or Police equipment is needed on the scene; contacts police officers and fire personnel in the field via two-way radio and relays emergency information and pertinent data.Monitors various Police, Fire and City radio frequencies; operates a Computer Aided Dispatch system (CAD) to maintain accurate dispatch records; transmits relevant information to field officers as requested; notifies off-duty and on-call personnel when additional manpower is needed.Monitors teletype for severe weather bulletins; broadcasts warnings over radio channels. Monitors city alarm systems; performs periodic tests on police and fire radio and warning equipment; files and maintains various communication logs and records; monitors closed circuit television equipment; updates and maintains various databases in the CAD system; responsible for regular attendance and arriving to work on time.Minimum Requirements:High School Diploma or GED required; related experience with computer aided dispatch systems in a public safety position preferred.Valid Texas "Class C" Driver's License. Must have and maintain a good driving record in accordance with the driving standards as established by the City of Rowlett. Must report all traffic citations to his/her departmental Director or his/her designee within two working days of receipt.Must obtain state dispatcher certification within one year of hire as a condition of continued employment. Must attend in-service training, which includes CPR, 40 hours of annual Texas Commission on Law Enforcement Standards & Education (TCOLE) training, and other mandated courses.Must be able to work a variety of shifts as assigned, including days, evenings, nights, weekends and holidays.The complete job description for this position can be found
here.
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